Melanie Monteagudo
Navarre,FL
Summary
Resourceful worker with a proven track record of successfully coordinating and monitoring operations across multiple departments. Natural leader and problem-solver dedicated to promoting organizational efficiency. Committed and hardworking with a strong focus on maintaining a high quality of services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Progressive
09.2024 - Current
- Guided customers through understanding various insurance plans to match their specific needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Care Coordinator
Meridian Hospital
09.2023 - 09.2024
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Inspection Coordinator
W.S.E Fire Alarm
05.2023 - 08.2023
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
Treatment Coordinator
Muse Dental
12.2022 - 05.2023
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
Patient Concierge
Jefferson Dental And Orthodontics
12.2021 - 11.2022
- Answered patient assistance calls, assessed needs and offered qualified support.
- Helped patients complete necessary medical forms and documentation.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Targeted Case Manager Supervisor
Advanced Mental Health Care
08.2019 - 11.2021
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2019
Skills
- Caring and Empathetic
- Staff Management
- Strategic Planning
- Scheduling and Coordinating
- Team-worker
- Very efficient and always complete daily tasks with well organized routine
- Clean / organized
- Knowledgeable of healthcare and dental insurance specific details
- Pro-efficient in microsoft platforms specifically in excel; able to create formulas and complicated charts
- Certified and up to date with all healthcare office requirements such as osha, hippa, cpr, etc
- Patient Education
Certification
- HIPPA
- OSHA
- CPR
- MEDICARE/MEDICAID FRAUD WASTE AND ABUSE TRAINING
- INFECTION CONTROL AND PREVENTION
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Sales Agent
Progressive
09.2024 - Current
Care Coordinator
Meridian Hospital
09.2023 - 09.2024
Inspection Coordinator
W.S.E Fire Alarm
05.2023 - 08.2023
Treatment Coordinator
Muse Dental
12.2022 - 05.2023
Patient Concierge
Jefferson Dental And Orthodontics
12.2021 - 11.2022
Targeted Case Manager Supervisor
Advanced Mental Health Care
08.2019 - 11.2021
High School Diploma -
Coral Reef Senior High School