Melanie Montemayor
Pasadena,TX
Summary
Dynamic professional with a proven track record at Bealls Inc., adapt in customer relations and problem-solving. Excelled in enhancing store operations and customer satisfaction, significantly improving team efficiency. Skilled in business development and store organization, showcasing a unique blend of interpersonal and strategic skills to drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Bealls Inc.
08.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Supervisor
Bealls Inc.
02.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
Sales Associate
Bealls Inc.
08.2018 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Associate
Planet Fitness
01.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area and gym equipment.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained positive relationships with guests for satisfaction.
- Responsible for signing new gym members.
Education
Bachelor of Arts - Early Childhood Education To 6th Grade
University of Houston Clear Lake
Clear Lake, Tx12.2025
Associate of Arts - Early Childhood Education To 6th Grade
San Jacinto Community College
Pasadena05.2022
High School Diploma -
Sam Rayburn High School
Pasadena, TX05.2017
Skills
- Customer Relations
- Records Management
- Store Organization
- Business Development
- Problem-Solving
Gym
Going to the gym helps me find discipline in myself. Helps me make goals and accomplish them.
Languages
Spanish
Professional Working
Interests
I am currently working on my bachelors for early education through 6th grade I am hoping to become a certified teacher to be able to help students succeed
Timeline
Assistant Store Manager
Bealls Inc.
08.2022 - Current
Supervisor
Bealls Inc.
02.2021 - 09.2022
Front Desk Associate
Planet Fitness
01.2021 - 07.2021
Sales Associate
Bealls Inc.
08.2018 - 08.2021
Bachelor of Arts - Early Childhood Education To 6th Grade
University of Houston Clear Lake
Associate of Arts - Early Childhood Education To 6th Grade
San Jacinto Community College
High School Diploma -
Sam Rayburn High School
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