Melanie Montoya
Albuquerque,NM
Summary
Proven leader with extensive experience at Aimbridge Hospitality, adept in strategic planning and relationship building. Excelled in boosting sales revenue through innovative strategies and leading high-performance teams. Skilled in sales presentations and customer service, consistently enhancing client satisfaction and profitability. Achieved significant sales growth by leveraging direct sales skills and market analysis.
Overview
8
8
years of professional experience
Work History
Sales Manager
Aimbridge Hospitality
02.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Maintenance Engineer
Aimbridge Hospitality
12.2023 - 12.2024
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and completed PM's on all guest rooms.
Assistant General Manager
Aimbridge Hospitality
08.2022 - 12.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Completed and worked on forecasting and keeping labor costs in control.
- Placed and coded orders through Market Basket.
- Create schedules for team of 30.
- Covered shifts as needed.
Assistant General Manager
Aimbridge Hospitality
10.2021 - 08.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Completed and worked on forecasting and keeping labor costs in control.
- Placed and coded orders through Market Basket.
- Create schedules for team of 30.
- Covered shifts as needed.
Guest Service Agent
Hyatt Place Albuquerque
02.2021 - 09.2021
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Guest Service Agent/Hotel Night Auditor
La Quinta
07.2019 - 09.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.La Quint ABQ
Backroom Location Accuracy Associate
Walmart
05.2017 - 08.2019
- Facilitated smooth communication between different teams within the warehouse, addressing location-related inquiries promptly.
- Optimized storage layout through periodic analysis of space usage, reallocating products as necessary to maximize capacity utilization.
- Increased accuracy of inventory counts by implementing systematic checks and reconciling any discrepancies.
- Operated pallet jack to unload trucks and put products into backroom shelves.
Education
GED -
CNM
Albuquerque, NMAssociate of Arts - Business Management
CNM
Albuquerque, NM08.2012
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Sales Presentations
- Sales strategy development
- Strategic Planning
- Direct Sales
- Sales Tracking
- Sales operation
- Sales Planning
- Account Management
- Sales operations
- Lead Generation
- Decisive
- Brand-building strategies
- Marketing strategy
- Resolution-oriented
- Salesforce
- Review of contracts
- Promotional sales events
- Key Account Management
Timeline
Sales Manager
Aimbridge Hospitality
02.2024 - Current
Maintenance Engineer
Aimbridge Hospitality
12.2023 - 12.2024
Assistant General Manager
Aimbridge Hospitality
08.2022 - 12.2023
Assistant General Manager
Aimbridge Hospitality
10.2021 - 08.2022
Guest Service Agent
Hyatt Place Albuquerque
02.2021 - 09.2021
Guest Service Agent/Hotel Night Auditor
La Quinta
07.2019 - 09.2020
Backroom Location Accuracy Associate
Walmart
05.2017 - 08.2019
GED -
CNM
Associate of Arts - Business Management
CNM
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