Melanie Moran

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Supervisor:

• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Identified areas of improvement in the customer service process and developed strategies to address them.
• Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
• Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
• Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.

• Reviewed, analyzed and documented data related to quality assurance processes.
• Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
• Monitored production processes to ensure compliance with established quality control standards.

Supervisor:

• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Provided guidance and support to junior customer service representatives, including coaching and mentoring.
• Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
• Created reports on daily, weekly, monthly basis related to customer service activities.

Assistant trainer:

• Developed and conducted trainings for new employees on company policies and procedures.
• Provided support to trainers during classroom instruction and online learning sessions.
• Assisted in developing training materials, such as presentations, handouts, job aids, and manuals.
• Facilitated group discussions and activities to promote knowledge retention and understanding of concepts.

• Greeted guests upon arrival and provided them with information about the event.
• Assisted in setting up decorations, food, and beverages for the party.
• Managed guest list to ensure that only invited individuals were admitted into the event.
• Ensured that all guests had a pleasant experience by providing friendly customer service.
• Organized seating arrangements according to pre-planned instructions.
• Provided assistance to guests who required help during the event.
• Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.
• Began and ended events punctually by monitoring time and pacing schedule of activities.

Cashier

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.