Melanie Morey
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Recovery Coordinator
Higher Ground Recovery Center
Springfield, MO
09.2023 - Current
- Provided support to clients by helping them access resources such as housing, employment and legal services.
- Monitored client progress towards goals set in the treatment plan.
- Maintained accurate documentation of all contact with clients in accordance with agency policies and procedures.
- Assessed progress toward sobriety by administering drug tests at random intervals throughout the program period.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Took payment for fees
Benefits and Eligibility Specialist
Burrell Behavioral Health Center
springfield, MO
02.2021 - 09.2023
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained positive working relationship with fellow staff and management.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Entered client information and files into databases for further review and tracking.
- Coordinated with other departments to promote prompt processing of client applications.
Customer Care Outfitter
Bass Pro Shops
Springfield, MO
07.2020 - 01.2021
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Used product knowledge to suggest items to match client needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Placed special orders or called other stores to find desired items.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
Billing Specialist
ABI
Springfield, MO
09.2019 - 06.2020
- Processed invoice payments and recorded information in account database.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Reconciled codes against services rendered.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Administrative Assistant
Truck Hero
Springfield, MO
02.2016 - 09.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Some College (No Degree) - Paralegal
Springfield College
Springfield MOSkills
- Insurance Verification
- Patient Scheduling
- Data Entry
- Appointment Setting
- Written Communication
- Analytical Thinking
- Problem-Solving Abilities
- Teamwork and Collaboration
- Self Motivation
- Effective Communication
- Payment Scheduling and Collection
- Patient Interviewing
- Customer Service
- Multitasking
- Active Listening
- Supply Ordering
- Continuous Improvement
- Adaptable and Flexible
- Problem-Solving
- Administrative Support
- Professionalism
- HIPAA Compliance
- Cash Handling
- Adaptability
- Documentation and Recordkeeping
- Office Reception
- Organization and Time Management
Timeline
Recovery Coordinator
Higher Ground Recovery Center
09.2023 - Current
Benefits and Eligibility Specialist
Burrell Behavioral Health Center
02.2021 - 09.2023
Customer Care Outfitter
Bass Pro Shops
07.2020 - 01.2021
Billing Specialist
ABI
09.2019 - 06.2020
Administrative Assistant
Truck Hero
02.2016 - 09.2019
Some College (No Degree) - Paralegal
Springfield College
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