Melanie Morey-Gray
Mesa,AZ
Summary
Talented Client Care Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management, communication and negotiation.
Overview
9
9
years of professional experience
Work History
Client Care Representative
Cox Automotive
Phoenix, Arizona
07.2018 - Current
- Answered customer questions via telephone, email and live chat services.
- Answered over 150 customer emails per day
- Consult supervisor as needed for problem/complex request resolutions
- Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation, including central functions such as IT or Product, or any such as IT or Product, or any such Manheim Partners
- Consult and maintain relationships with customers
- Can-do attitude, self-starter with willingness to assist in all functional areas as needed
- Friendly and professional tone and demeanor
- Interacted with team members across departments to research and resolve customer issues.
- Finalized sales, processed payments and scheduled deliveries.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Contacted clients regarding payments needing to be made for orders
Customer Service Representative
Safelite Solutions
Chandler, AZ
04.2013 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Mcdowell High School
Erie, PA06.1987
Skills
- Conflict Resolution Skills
- MS Outlook/Word/Excel
- Oral and Written Communication Skills
- Conflict Resolution
- Excellent customer service
- Dealer Transport Quotes
- Filing
- Insurance
- Mentoring
- Dispatch
- Willingness to learn
- Customer Data Confidentiality
Timeline
Client Care Representative
Cox Automotive
07.2018 - Current
Customer Service Representative
Safelite Solutions
04.2013 - 07.2018
High School Diploma -
Mcdowell High School