Melanie Morris
The Bronx,NY
Summary
I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced railroad maintenance professional with a background in customer service and sales. Transitioning from roles as a Carmen and Coach Cleaner at Metro North Railroad.
Overview
5
5
years of professional experience
Work History
Retail/Small Business Consultant
Sprint
Bronx, NY
11.2006 - 10.2011
- I was responsible for giving customers and businesses an excellent customer experience with opening new service, or adding lines to their current accounts.
- I assisted customers with mild billing issues, exchanges, returns, and suggest new products to customers to increase store earnings.
- Responsible for maintaining excellent verbal communication skills with all customers before and after all services.
Carmen
Metro North Railroad
New York, NY
06/05/15 - Present
- Inspect, maintain, repair, and modify mechanical equipment on rail rolling stock.
- Conduct visual inspections and repairs on car body components, including interior and exterior, seats, floors, windows, windshields, trucks, and wheels.
- Perform periodic inspections of train components to ensure compliance with regulations.
- Operate support equipment such as cranes and hoists during maintenance activities.
- Maintain and repair air brake systems on passenger equipment, including pneumatic units and valves.
- Install mechanical train car modifications per manufacturer specifications.
- Complete required documentation to comply with Metro-North, State, and Federal requirements.
- Perform additional duties as assigned.
- Maintain excellent communication skills with coworkers and foreman, to describe issues, and collectively come up with solutions to resolve and fix mechanical issues.
Coach Cleaner
Metro North Railroad
New York, NY
10/12/11 - 2015
- Experienced in thorough cleaning of passenger coach interiors, including seats, floors, walls, windows, and restrooms.
- Proficient in trash removal and proper disposal of debris and recyclables, ensuring cleanliness throughout passenger areas.
- Skilled in sanitizing high-touch surfaces to maintain a hygienic environment for passengers.
- Capable of maintaining and restocking restrooms with supplies to ensure functionality and presentation.
- Assists with exterior coach cleaning tasks to enhance the overall appearance of the train.
- Proficient in floor care, including sweeping, and mopping to maintain a safe walking surface.
- Monitors and replenishes cleaning supplies and equipment onboard coaches to ensure efficient operations.
- Adheres to safety protocols and regulations, including proper handling of hazardous materials.
- Reports maintenance issues and safety hazards promptly for resolution.
- Provide excellent communication skills with my colleagues as needed to enhance overall cleanliness.
Education
High School Diploma -
Dothan High School
Dothan, AL06-2000
Skills
- Mechanical Aptitude: Ability to understand and work with mechanical systems commonly found in rail rolling stock, including engines, brakes, and suspension systems
- Troubleshooting Skills: Capacity to diagnose and address issues with rail equipment efficiently, using diagnostic tools and technical manuals
- Safety Awareness: Knowledge of safety procedures and regulations related to railway operations to ensure personal safety and the safety of coworkers and passengers
- Technical Proficiency: Familiarity with tools and equipment used for maintenance and repair tasks
- Attention to Detail: Ability to perform thorough inspections and maintenance tasks, paying attention to small details that could affect the performance or safety of rail equipment
- Teamwork: Capacity to collaborate effectively with fellow carmen, supervisors, and other crafts to prioritize daily assignments and repairs for rolling stock
- Adaptability: Ability to work in a dynamic environment with changing priorities and respond effectively to emergencies or unexpected situations
- Communication Skills: Clear communication skills to convey information about maintenance tasks, safety concerns, and equipment issues to coworkers and supervisors
- Problem-Solving Abilities: Capacity to identify and address challenges encountered during maintenance and repair activities, finding creative solutions to ensure the integrity and reliability of rolling stock
Timeline
Retail/Small Business Consultant
Sprint
11.2006 - 10.2011
Carmen
Metro North Railroad
06/05/15 - Present
Coach Cleaner
Metro North Railroad
10/12/11 - 2015
High School Diploma -
Dothan High School