Melanie Mosshart

Professional with an engaging demeanor and a successful history of delivering superior customer service, call-center account management and award-winning presentations, with over ten years.

Expertise includes skills in business development, sales, and communications in financial, healthcare and call-center environments. Captivating presentations, event implementation and execution, call center account management, and creative marketing. Successful in exceeding sales goals, resourceful customer commitment, maintaining CRM databases, onboarding new hires and new accounts, and successful client retention.

• Number One in Sales Production out of Eight Assisted Living Communities in my first year as a Community Relations Rep.
• Lease appropriate apartment to Seniors after assessing needs and qualifications.
• Conduct face to face interviews collecting sensitive medical and personal assessments from seniors and their families.
• Accurately enter confidential information into secure database after making recommendations for in-home care or assisted living.
• Increase in client base by 47% within one year!
• Wrote, produced and gave voice to radio ad successfully raising.

• Professionally processed 100 + calls per day, providing information and service to ensure customer satisfaction and sales.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by making follow-up calls.
• Earned highest marks for customer satisfaction, companywide.
• Driving record-high sales that elevated our team’s ranking to number one in the company from #8 to #1.
• Sales goal for real estate leads in my territory exceeded despite location in Louisiana Region after Hurricane Katrina.

• Manage daily branch operations, provide escalation point for customer concerns, manage a staff of four, and accept and review mortgage loan documents.
• Developed and cultivated lucrative business relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Collaborated with Kent Downtown Partnership to write and produce video for Annual Dinner Auction.
• Won HERO award for Exemplary Customer Service, Chamber Ambassador of the Quarter and Number One in Investment Sales.
• Recognized for Top Sales in home mortgage production and investment sales.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.