Melanie Munoz
Alsip,IL
Summary
Versatile professional with hands-on expertise in fast-paced food service, customer-focused retail, and compassionate caregiving roles. CPR and caregiver certified. Dependable, attentive babysitter adept at creating positive environments. Adaptable team player committed to providing excellent service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Billy Jo's
03.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
American Eagle Outfitters, Inc
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
No Degree - Nursing
Saint Xavier University
Chicago, IL05.2027
High School Diploma -
Dwight D Eisenhower High School
Blue Island, IL05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Professionalism and Courtesy
- Dependable and Responsible
- Strong Ethics
- Relationship Building
- Child Supervision
- Toddler care experience
- CPR Certified
Certification
- CPR
- Caregiver
Additional Information
Available upon request, caregiver for disabled father at home, and flexible scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
American Eagle Outfitters, Inc
05.2022 - 08.2022
Cashier
Billy Jo's
03.2021 - Current
No Degree - Nursing
Saint Xavier University
High School Diploma -
Dwight D Eisenhower High School