Melanie Murillo
Balloon Museum, Lux Entertainment
Miami
1
Certification
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Work History
Museum Hostess
4 Months- Welcomed visitors and provided information about exhibits and museum policies.
- Engaged with guests to enhance their experience through informative interactions.
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Adjusted plans quickly based on evolving event conditions.
- Adapted quickly to changing environments, demonstrating flexibility in high-pressure situations.
- Reported any damage or maintenance issues to the manager.
Education
Ass - Psychology, Minor in Neuroscience
Skills
Problem solving
Visitor education
Team coordination
Time management
Strong work ethic
Bilingual speaker
Bilingual in English and Spanish
Detail-oriented
Reliable and trustworthy
Patience and empathy
Guest relations
Safety awareness
Certification
- ServSafe Food Handler Certificate: February 2020- To be Renewed
- Sterling Volunteer Background Check: June 2022- Currently Active
Timeline
Museum Hostess
Balloon Museum, Lux Entertainment
05.2026 - 09.2026Read More
Booker T. Washington SHS
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Miami-Dade College
Ass from Psychology, Minor in Neuroscience
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Awards
Florida Conference Redzone: Drill Team 2018 1st Place
National Honors Society: 2022-2023