MELANIE NAULA
Hoschton,US
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Buford Family Practice
07.2024 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Team Leader
Atlanta Rehabilitation & Performance Center
12.2023 - 07.2024
- Acted as the first point of contact both internally and externally when interacting and communicating professionally with various individuals
- Was in charge of the company's databases, files, and monthly stakeholder reports
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Organized my workload and prioritized tasks to produce work efficiently in a deadline-driven environment
- Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Patient Services Representative Manager
North Atlanta Primary Care Braselton
12.2022 - 09.2023
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Assist the billing department with post charges, and insurance claims, and ensure that proper billing codes and amounts charged correspond to the services provided
- Schedule, screen, and follow-up with all patients for tests, surgeries, consultations, and other procedures
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
Customer Service Supervisor
Publix Super Market at Hamilton Mill Village Shopping Center
05.2022 - 11.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Help customers with their problems
- Supplying information in accordance with customers' needs and demands
- Deal with customer complaints about products or issues with supermarket items
- Manage the price of the promotion gift in each promotion
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Manager Director
Zivales Nails Salon
01.2019 - 03.2021
- Handled customer complaints and kept the checkout area clean and tidy
- Counted the cash in the register drawer at the start and end of each shift
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Educated customers about promotions to increase sales
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
Education
Some college (No degree) -
Georgia Gwinnett College
Lawrenceville, GASocial Work - Bachelor of Science -
Mercer University
Macon, GA01.2027
High School -
Mill Creek High School
Hoschton, GA01.2022
Skills
- Credit and collections
- Database administration
- Customer relations
- Schedule management
- Staff management
- Data entry
- Scheduling
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Front Office Manager
Buford Family Practice
07.2024 - Current
Team Leader
Atlanta Rehabilitation & Performance Center
12.2023 - 07.2024
Patient Services Representative Manager
North Atlanta Primary Care Braselton
12.2022 - 09.2023
Customer Service Supervisor
Publix Super Market at Hamilton Mill Village Shopping Center
05.2022 - 11.2022
Manager Director
Zivales Nails Salon
01.2019 - 03.2021
Some college (No degree) -
Georgia Gwinnett College
Social Work - Bachelor of Science -
Mercer University
High School -
Mill Creek High School
Similar Profiles
Mileyah BurkesMileyah Burkes
Medical Assistant at Tampa Family Health Centers - Family PracticeMedical Assistant at Tampa Family Health Centers - Family Practice
DESTAHNI REYESDESTAHNI REYES
Medical Assistant at Pueblo Family Physicians Family PracticeMedical Assistant at Pueblo Family Physicians Family Practice
Shironda BoldenShironda Bolden
Medical Assistant Extern at Family Fuqua Family PracticeMedical Assistant Extern at Family Fuqua Family Practice