Melanie Navia
Ozona,NY
Summary
Driven professional with a strong background in office administration and customer service, notably at Docgo. Excelled in maintaining confidentiality, managing records, and enhancing customer satisfaction. Skilled in recordkeeping and bilingual communication, consistently achieving high accuracy levels in documentation and cash transactions. Proven ability to improve operational efficiency and foster positive customer interactions.
Overview
3
3
years of professional experience
Work History
Administrator
Docgo
12.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- prepare and maintain program records, written reports, daily and monthly statistics.
- Assist with coordinating timely and accurate submission of time and attendance documents of guests entering and leaving the facility.
- Perform daily office operational tasks
- Conduct inspections of guests to ensure compliance with protocol
Host
HMSHost
10.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Instructor
Greater Ridgewood Youth Council
07.2021 - 12.2022
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Attended staff meetings
Cashier
Boston Market
09.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
New York, NY08.2023
Skills
- Customer Service
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Time Management
- Bilingual
- Well organized
Timeline
Administrator
Docgo
12.2023 - Current
Host
HMSHost
10.2022 - 08.2023
Cashier
Boston Market
09.2021 - 04.2022
Instructor
Greater Ridgewood Youth Council
07.2021 - 12.2022
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York