Melanie Neel
Provo,Utah
Summary
Experienced with driving sales growth and managing branch operations. Utilizes strategic planning and effective team leadership to achieve sales targets. Track record of improving customer satisfaction and fostering collaborative work environment. Expertise in customer service relations and sales management.
Overview
8
8
years of professional experience
Work History
Branch Manager
Peopleready
10.2022 - Current
- Execute branch sales strategy by sourcing and qualifying new leads, developing workforce solutions, pricing, and closing orders—2024 March Sales MVP award.
- Manage and grow existing customer accounts by adding additional up-sell and cross-sell opportunities.
- Oversee recruiting to ensure a qualified pool of talent to meet customer demand.
- Strategically manage branch profit and loss (P&L). Increased sales month over month.
- Handle complaints, settle disputes, resolve grievances and conflicts. 2023 Customer Service award.
- Hire, train, coach, and manage branch staff.
- Work with employees to set performance goals and expectations.
- Oversee day-to-day operations of the branch and assist with hands-on processes.
- Conduct safety site visit meetings and ensure a safe work environment.
- Manage workers' compensation claims.
Staffing Specialist
Peopleready
07.2019 - 10.2022
- Recruiting, interviewing, and matching new applicants to jobs we are trying to fill.
- Taking care of accounts receivable by calling, emailing, and stopping by customers to collect on overdue payments.
- Onboarding new associates and customers with our app Jobstack, helping them navigate all the features of the app. 2020 Recruitment Award.
Independent Ebay business
09.2017 - 06.2019
- Shipping and Receiving. Perform inventory inspection and records keeping. Office duties.
Education
High School Diploma -
Springville High
Springville, UtahSkills
- Experience in sales as an independent producer and a sales leader
- Proven leadership experience
- Great communication and Active listening skills
- Success in developing and maintaining customer relationships
- Problem-solving - define problems, establish facts, draw valid conclusions, and make decisions
- Execute, prioritize and meet deadlines under pressure
- Drive company processes, improve operational performance and achieve results
- Ability to hire, manage, develop, and lead individuals and teams
- Ability to effectively interact and build relationships with a diverse employee population
- Confident and authentic, determined and assertive
- Computer and Office skills proficient
- Branch operations management
- Customer service
- Customer relationships
- Attention to detail
Timeline
Branch Manager
Peopleready
10.2022 - Current
Staffing Specialist
Peopleready
07.2019 - 10.2022
Independent Ebay business
09.2017 - 06.2019
High School Diploma -
Springville High
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