Professional Operations Directing and Management
Melanie Arellano
Sandy,UT
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
20
20
Work History
Executive Assistant
AGS Surety LLC
Salt Lake City, UT
01.2020 - 10.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Developed effective filing systems for easy retrieval of information when needed.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Conducted research on various topics as requested by executives or senior management personnel.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
Owner/Operations Director
KA LLC
Draper, UT
07.2017 - 05.2020
- Managed daily operations of the business, including hiring, training, coaching, and inspiring staff.
- Developed strategic plans to increase profitability and efficiency, along with problem-solving.
- Identified new opportunities for growth, expansion, and diversification.
- Directed B2B, e-commerce, and direct sales.
- Created and negotiated contracts with manufacturers, vendors, and suppliers.
- Oversaw budgeting and financial management, P&L.
- Analyzed industry trends to develop competitive relationships with existing clients by providing superior customer service.
- Tested and implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Organized and led events such as trade shows and conferences.
- Established and executed the brand, culture, and vision for company success.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization, along with direction, guidance, coaching, and inspiration to employees.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Creative Director for film, photoshoots, social media, and marketing campaigns.
- Created and implemented an educational curriculum, with training programs to promote employee retention and team collaboration.
- Hosted, consulted, and maintained client and customer relations to learn and develop even better strategies and products.
Director of Education/Consultant/Public Speaker
Various Schools and Businesses across the US
Sandy, UT
01.2013 - 05.2020
- Developed and implemented a comprehensive education curriculum to ensure student success.
- Oversaw and trained the day-to-day operations of the education department, including staff supervision and training.
- Provided guidance for educators on best practices in teaching methodology, and assessment strategies.
- Conducted regular meetings with educators to discuss progress of students and identify areas for improvement.
- Analyzed data from test scores, surveys, and other sources to evaluate program effectiveness.
- Organized professional development activities for teachers including workshops, conferences, seminars.
- Developed and delivered public speaking presentations to large and small audiences.
- Researched and wrote content for speeches, including facts, figures, stories, jokes, quotations, and anecdotes.
- Promoted public speaking engagements through various media outlets, such as print publications and social media networks.
- I traveled extensively throughout the country, giving keynote addresses at businesses and conferences.
- Prepared PowerPoint slides that accurately represented the messages being shared during talks.
- Participated in trade shows, representing and selling the company's products or services.
- Created financial projections based on market research data and industry trends.
- Provided strategic advice to senior management teams on how to maximize profits and streamline operations.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
- Advised clients on mergers, acquisitions, joint ventures, and restructuring strategies.
- Assisted with creating marketing campaigns to increase sales and brand awareness.
- Developed operational plans that included budgeting, forecasting, and resource allocation.
Education
General - Cosmetology
Taylor Andrews Academy
Utah 01-2000
Skills
- Customer Service Specialist
- Brand establishment
- Sales B2B, e-commerce and direct
- Profit and Loss Specialist
- Curriculum development and implementation
- Self-starter and problem solver
- Team leader and coach
- Operations Management
Timeline
Executive Assistant
AGS Surety LLC
01.2020 - 10.2024
Owner/Operations Director
KA LLC
07.2017 - 05.2020
Director of Education/Consultant/Public Speaker
Various Schools and Businesses across the US
01.2013 - 05.2020
General - Cosmetology
Taylor Andrews Academy
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