Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Nelson

Euless,TX

Summary

Detail-oriented and proactive Administrative Assistant with 7 years of experience supporting teams in various industries. I am skilled in managing and tracking reports, preparing documents, organizing office systems, and providing exceptional customer service. Strong proficiency in office software, multitasking, and maintaining organized workflows in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Claims Intake Specialist

Progressive
Euless, TX
11.2023 - Current
  • Assisted with initial claim setup, as well as claim review, including, but not limited to, existing losses, rentals, tows, and general claim assistance.
  • Promptly responding to inquiries from internal and external customers.
  • Verified claim data correctness in preparation for processing.
  • Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.

Fraud Specialist

TRUIST
Arlington, TX
01.2021 - 10.2023
  • Prepared detailed reports on investigations into suspected fraudulent activities.
  • Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
  • Researched and prepared reports required by management or governmental agencies.
  • Answered phone calls from customers inquiring about their pending claims or requesting additional information.
  • Followed up on pending claims and resolved issues delaying processing.

Traffic Coordinator

Frontier Logistics
Fort Worth, TX
11.2019 - 10.2023
  • Assisted in preparing reports for senior management regarding traffic operations performance metrics.
  • Responsible for checking all drivers into the facility, assigning dock doors, and completing all shipping documents.
  • Preparing and assembling paperwork for orders to the warehouse.
  • Worked independently to meet deadlines for cutoff dates.

Administrative Assistant

Sanford Trucking
Jackson, MS
11.2017 - 09.2019
  • Proofread content for typo-free emails and documentation.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Administrative Assistant

Legacy Manor Farm
Greenville, MS
10.2015 - 11.2017
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Education

Associate of Applied Science - Administrative Office Technology

Mississippi Delta Community College
Moorhead, MS
05-2018

Skills

  • Mail handling
  • Advanced MS Office Suite
  • Recordkeeping
  • Deadline oriented
  • Bookkeeping
  • Scheduling
  • Data Entry
  • Proficient Typing

Timeline

Claims Intake Specialist

Progressive
11.2023 - Current

Fraud Specialist

TRUIST
01.2021 - 10.2023

Traffic Coordinator

Frontier Logistics
11.2019 - 10.2023

Administrative Assistant

Sanford Trucking
11.2017 - 09.2019

Administrative Assistant

Legacy Manor Farm
10.2015 - 11.2017

Associate of Applied Science - Administrative Office Technology

Mississippi Delta Community College

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Melanie Nelson