Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Ng

Schenectady

Summary

Dedicated professional with experience in guiding and mentoring children in various settings. Skilled in effective communication and customer service, committed to creating supportive environments that enhance individual growth and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Group Leader

YMCA
Guilderland
10.2024 - Current
  • Motivated students to reach their highest potential by setting achievable goals.
  • Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
  • Guided children through discussions to resolve conflicts and foster constructive communication.
  • Ensured inspection readiness by maintaining cleanliness and organization of areas in compliance with product guidelines.

Camp Counselor

YMCA
Guilderland
06.2025 - 08.2025
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Supervised daily activities for children, fostering a safe and supportive environment.
  • Guided campers to build confidence and self-esteem through consistent mentoring and encouragement.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Established and built relationships with campers to ease fears in new environment.

Receptionist

The Axe Lounge
Schenectady
12.2021 - 05.2024
  • Greeted and welcomed guests upon arrival at the lounge.
  • Managed phone calls and scheduled customer appointments to optimize service delivery.
  • Scheduled appointments with clients to ensure timely service.
  • Delivered excellent customer service while interacting with internal and external customers, enhancing overall satisfaction.
  • Assisted with special projects assigned by management.

Education

Bachelor of Science - Public Health

University At Albany
Albany, NY
12-2025

Skills

  • Project management
  • Team leadership
  • Youth engagement
  • Customer service
  • Conflict resolution
  • Effective communication
  • Relationship building
  • Safety supervision
  • Continuous improvement
  • Reliability
  • Multitasking Abilities

Certification

Basic Life Support (CPR and AED), American Heart Association, 2025

Timeline

Camp Counselor

YMCA
06.2025 - 08.2025

Group Leader

YMCA
10.2024 - Current

Receptionist

The Axe Lounge
12.2021 - 05.2024

Bachelor of Science - Public Health

University At Albany
Melanie Ng