Melanie Nieves
Orlando,FL
Summary
With a strong work ethic, I am a diligent employee who excels in any field. My diverse range of job experiences equips me with the necessary skills to successfully complete tasks. I possess exceptional customer service, multitasking, and time management abilities. I am dedicated to providing each individual I encounter with a positive and unforgettable experience.
Overview
4
4
years of professional experience
Work History
Nanny
Families
Orlando, FL
01.2023 - Current
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Led hands-on activities consistent with child's interests and skills.
- Provided direct-care services for children of varying ages.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Met and communicated regularly with parents to discuss children's activities and development.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
Customer Service Associate
Walgreens
Winter Garden, FL
03.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer inquiries in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Inspected stock for damage or defects and reported issues to management.
Server
Texas Roadhouse
Goldsboro, NC
09.2020 - 12.2020
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Student Worker (Social Media Handler)
University of Mount Olive
Mount Olive, NC
09.2019 - 03.2020
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Updated and monitored content on Facebook and Instagram.
- Created content for various platforms such as Facebook and Instagram.
Education
Some College (No Degree) -
University of Mount Olive
Mount Olive, NCSkills
- CPR Certified
- Light Housekeeping
- Child Supervision
- Customer Support
- Complaint Handling
- Fast Learner
- Computer Skills
Timeline
Customer Service Associate
Walgreens
03.2023 - 07.2023
Nanny
Families
01.2023 - Current
Server
Texas Roadhouse
09.2020 - 12.2020
Student Worker (Social Media Handler)
University of Mount Olive
09.2019 - 03.2020
Some College (No Degree) -
University of Mount Olive
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