MELANIE NORBER
House Springs,MO
Summary
Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Overview
5
5
years of professional experience
Work History
Technical Product Support Analyst
Equifax
Earth City, MO
03.2025 - Current
- Serve as a primary point of contact for inquiries related to Form I-9 completion and verification processes via phone.
- Expertly guide individuals through the Form I-9 process, ensuring accurate and compliant completion according to current USCIS regulations.
- Maintain a thorough and up-to-date knowledge of the latest USCIS guidelines, regulations, and acceptable documents for Form I-9.
- Accurately document all interactions, verification steps, and outcomes in relevant systems, ensuring a comprehensive audit trail.
- Maintain confidentiality and security of sensitive employee information collected during the Form I-9 process.
- Ensure timely case closure according to established procedures and guidelines.
- Consistently meet performance metrics for call handling, demonstrating efficiency and effectiveness.
Team Lead - Customer Service Manager
Walmart
Fenton, MO
08.2023 - Current
- Supervised team cash handling and enforced procedures.
- Led and coached team to provide consistent, fast service.
- Trained employees to follow standard work processes and learn role-specific skills.
- Communicated with team members on job functions, responsibilities, and financial goals.
- Supervised team of 70+ employees to maintain optimal performance and consistent operations.
- Coordinated cross-functional teams to ensure project completion within deadlines.
- Utilized data analytics tools to generate reports supporting decision-making processes.
Digital Personal Shopper
Walmart
Fenton, MO
01.2022 - 08.2023
- Served customers expertly for orders of different sizes and obtained consistent repeat business based on service quality.
- Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
- Collected and shared feedback from customers to help improving shopping experiences for everyone.
Customer Service Cashier
Kohls Department Store
Fenton, MO
03.2020 - 07.2021
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
- Trained new employees on handling transactions, providing quality customer service and adhering to store procedures.
- Managed time efficiently during peak hours to minimize customer wait times.
- Resolved customer complaints with a calm and professional demeanor.
- Met and exceeded monthly sales targets through effective customer engagement.
Education
Associate of Science - Non-Degree Program
Jefferson College
Hillsboro, MOSkills
- Key performance indicators
- Task prioritization
- Workflow optimization
- Performance management
- Data analysis
- Form I-9 compliance
- Data documentation
- Attention to detail
Timeline
Technical Product Support Analyst
Equifax
03.2025 - Current
Team Lead - Customer Service Manager
Walmart
08.2023 - Current
Digital Personal Shopper
Walmart
01.2022 - 08.2023
Customer Service Cashier
Kohls Department Store
03.2020 - 07.2021
Associate of Science - Non-Degree Program
Jefferson College
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