Melanie O’Besso
Jacksonville,FL
Summary
College graduate (G.P.A. 3.05) seeking an employment opportunity to demonstrate outstanding work ethics and responsibilities while gaining experience and skills. Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Healthcare Liasion
Provider Network Solutions
10.2022 - Current
- Successfully communicated with entities inside and outside of business.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Monitored, communicated and coordinated objectives of Provider Network Solutions.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Collaborated with other departments, identifying and addressing areas needing improvement.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Frequently inspected production area to verify proper equipment operation.
Call Center Representative
Southeast Orthopedic Specialists
02.2021 - 11.2021
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately inputted patient and insurance information into company's computer system using Athena, EMR and EPIC
Front Desk Specialist
Memorial Family Medicine
02.2020 - 02.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately inputted patient and insurance information into company's computer system using Athena, EMR and EPIC
Front Desk Specialist
UF Health Shands
05.2019 - 02.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
ER Customer Representative
Sentara Careplex
08.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately inputted patient and insurance information into company's computer system using Athena, EMR and EPIC
Education
Bachelor's Degree - Healthcare Administration
Saint Leo University
06.2024
Associates Degree - Social Science
Thomas Nelson Community College
05.2018
Diploma -
Kecoughtan High School
06.2016
Skills
- Mediation Skills
- Assessment Capabilities
- Representative Experience
- Relationship Building
- Problem Solving
- Effective Communication
- Multitasking
- Written Communication
Management Experience
Advantage Dermatology Nov 2022-Oct 2022
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted coworkers and staff members with special tasks on daily basis.
Retail Experience
- Sales Associate, Charming Charlie’s, Hampton, VA, 12/2017, 02/2018
- Sales Associate, New York and Company, Hampton, VA, 02/2018, 05/2018
Volunteer Experience
- Sentara Careplex (Maternity Unit), Hampton, VA, Summer 2015
- Children’s Learning Expo, Hampton, VA, Summer 2014
- Hampton Youth Commission, Hampton, VA, Summer 2014
- Hampton University Health Expo, Hampton, VA, Summer 2014
Timeline
Healthcare Liasion
Provider Network Solutions
10.2022 - Current
Call Center Representative
Southeast Orthopedic Specialists
02.2021 - 11.2021
Front Desk Specialist
Memorial Family Medicine
02.2020 - 02.2021
Front Desk Specialist
UF Health Shands
05.2019 - 02.2020
ER Customer Representative
Sentara Careplex
08.2018 - 04.2019
Bachelor's Degree - Healthcare Administration
Saint Leo University
Associates Degree - Social Science
Thomas Nelson Community College
Diploma -
Kecoughtan High School
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