Melanie Olson

Work History

Office Assistant

Willow Fork Pallet

02.2015 - Current

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Prepared and edited documents to produce precise, accurate and professional communication.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Ensured timely completion of projects by coordinating resources across multiple teams effectively.
Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Improved data accuracy, entering and updating records in database with keen eye for detail.
Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Purchased and maintained office supplies.
Assisted with onboarding of new employees.

Stay at Home Mom

Self

01.2006 - 05.2019

Customer Service Representative

Burgers Smokehouse

09.2008 - 01.2015

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Improved resolution time with effective problem-solving for customer complaints.
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Managed timely and effective replacement of damaged or missing products.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Office Assistant

State of Missouri Department of Revenue

06.2004 - 01.2006

Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Input data into spreadsheets and databases.
Reviewed files, records and other documents to obtain information to respond to requests.
Utilized office management software to record and track customer information.
Edited and proofread documents for accuracy and completeness.

Office Assistant

Kansas City Community Center, Tipton Correctional

02.2003 - 02.2004

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Edited and proofread documents for accuracy and completeness.
Coordinated and scheduled meetings and appointments.
Supported staff on special assignments and ad hoc projects.
Monitored and tracked budgets and expenses.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Summary

Overview

Work History

Office Assistant

Stay at Home Mom

Customer Service Representative

Office Assistant

Office Assistant

Education

Criminal Justice

Skills

Timeline

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