Melanie Oltz

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Worked flexible schedule and extra shifts to meet business needs.

Cultivated respect, curiosity, and learning enthusiasm among students.

Designed educational plans tailored to align with curriculum standards and organizational vision.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.

• Expedited the closing process for clients by coordinating with lenders, attorneys, and real estate agents.
• Balanced competing priorities while managing multiple closings simultaneously, consistently meeting deadlines without sacrificing quality of work performed.
• Kept up-to-date on industry trends and changes in regulations to ensure all actions were compliant with relevant laws and guidelines.
• Navigated complex situations tactfully when addressing conflicts or discrepancies during the closing process.
• Prepared comprehensive closing documents to facilitate smooth property transfers between parties.
• Managed escrow accounts meticulously, safeguarding client funds and ensuring proper disbursement.
• Resolved title issues promptly to prevent delays in property transactions and closings.

• Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
• Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
• Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
• Streamlined loan processing by implementing efficient workflow systems and task prioritization.
• Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
• Assisted in training junior loan processors, resulting in increased productivity across the team.
• Provided quick turnaround times to maintain fast-past schedule.
• Implemented quality control measures that resulted in reduced discrepancies within client files.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Handled any conditions sent from underwriting departments.
• Evaluated approvals against established bank and government lending standards.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Set up and completed loan submission packages.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.

• Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
• Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
• Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
• Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
• Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
• Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.