Melanie Orr
Nampa,ID
Summary
Diligent and results-oriented professional with experience in financial analysis, loan processing, bookkeeping, payroll, and office administration. Adept at navigating complex regulatory environments and leveraging advanced software tools to enhance operational efficiency. Possess a track record of improving processes, fostering team collaboration, and elevating customer experiences.
Overview
3
3
years of professional experience
Work History
Office Administrator
Clearside Services LLC
Meridian, ID
07.2023 - Current
- Forecast inventory needs and coordinate procurement and distribution of supplies.
- Manage accounts payable, time sheet verification, and payroll submission.
- Provide guidance, training, and mentorship to new team members.
- Manage each project; keeping meticulous records of time and materials to ensure accountability and resource optimization.
- Developed and executed customer service initiatives to boost client satisfaction, ensuring repeat business, and fostering brand loyalty.
Loan Officer
Idaho Central Credit Union
Nampa, ID
11.2021 - 07.2023
- Conducted in-depth financial analyses and risk assessment protocols to mitigate potential losses, assessing loan viability and ensure fiscal responsibility.
- Negotiated loan agreements, setting terms that aligned with both client needs and institutional policy.
- Collaborated with underwriters, appraisers, and title companies to facilitate smooth loan processing.
- Investigated and addressed fraudulent activities by scrutinizing account transactions for irregular patterns.
- Engaged in community outreach initiatives to enhance the visibility and reputation of the bank’s services.
- Achieved or surpassed sales objectives by effectively marketing the bank's products and services during client interactions.
Bookkeeper
Valle Group LLC
Nampa, ID
04.2021 - 11.2021
- Provided comprehensive accounting, payroll, and bookkeeping services to support and streamline business operations for over 40 clients.
- Performed data analysis and generated precise reports.
- Upheld strict adherence to financial protocols, overseeing bank reconciliations, invoicing, billing, and collections processes.
- Addressed tax-related inquiries from the IRS and other tax authorities.
- Quickly resolved all customer service inquiries.
Education
Marketing
University of San Francisco
San Francisco, CASkills
- Customer Retention Management
- Risk Management
- Operational Efficiency
- Team Leadership & Training
- Financial Analysis & Reporting
- Process Improvement
Timeline
Office Administrator
Clearside Services LLC
07.2023 - Current
Loan Officer
Idaho Central Credit Union
11.2021 - 07.2023
Bookkeeper
Valle Group LLC
04.2021 - 11.2021
Marketing
University of San Francisco
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