Melanie Ortega
Summary
Enthusiastic substitute with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Compassionate about knowledgeable child development. Skilled at working closely with students to maintain progression and control behavioral issues.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Substitute Teacher, K-12
Clark County School District, CCSD
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Provided instruction for students in core subject areas.
- Monitored student behavior and administered discipline as needed.
Supervisor/ Cross Training
Red Rock Casino Resort & Spa
10.2019 - 12.2021
- Coordinated work assignments, monitored performance and trained workers on relevant job duties.
- Guided subordinates on weekly goals and objectives.
- Motivated workers to exceptional performance through implementation of new strategies.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Instructional Assistant
Clark County School District, CCSD
01.2022 - 08.2022
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Maintained safety and security by overseeing students in recess environments.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Driver
Dominion Tires
12.2019 - 03.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Obtained customer signatures to complete and process paperwork.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Checked in with dispatch service and updated with current location.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Casino Porter
Red Rock Casino Resort & Spa
06.2019 - 12.2019
- Picked up litter and trash to deposit in appropriate receptacle.
- Helped maintain inventory of cleaning supplies and replenished supplies in restrooms.
- Drove carts to transport tools, equipment, supplies and trash.
- Cleaned dirt, stains and cobwebs from exterior walls, countertops, lighting fixtures and seats.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Housekeeping Attendant
Vdara Hotel & Spa
03.2015 - 06.2019
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Casino Porter
NA
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ01-2026
High School Diploma -
Ed W Clark High School
Las Vegas, NV06.2012
Skills
- Group and Individual Instruction
- Positive Reinforcement Strategies
- Safety Awareness
- Ability to Be Flexible
- Lecturing and Teaching
- Differentiated Instruction
- Multitasking and Prioritizing
- Inventory Control and Record Keeping
- Critical thinking
- Data entry
- Customer service
Timeline
Substitute Teacher, K-12
Clark County School District, CCSD
10.2022 - Current
Instructional Assistant
Clark County School District, CCSD
01.2022 - 08.2022
Driver
Dominion Tires
12.2019 - 03.2020
Supervisor/ Cross Training
Red Rock Casino Resort & Spa
10.2019 - 12.2021
Casino Porter
Red Rock Casino Resort & Spa
06.2019 - 12.2019
Housekeeping Attendant
Vdara Hotel & Spa
03.2015 - 06.2019
Casino Porter
NA
Bachelor of Science - Elementary Education
Grand Canyon University
High School Diploma -
Ed W Clark High School
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