MELANIE ORTIZ
North Bergen,New Jersey
Summary
High-performing Business Administrator with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Skilled in oversight, team development, and revenue growth, offer customer assistance and provide team support.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager Director of Operations
Clarks Bostonian
East Rutherford, NJ
08.2022 - Current
- Oversee day-to-day activities to ensure smooth operations; and monitor performance metrics to provide report findings
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Recruit, hire, train and supervise staff for optimal performance
- Create and manage staff schedules, conduct performance reviews, and address disciplinary actions
- Follow inventory management systems to minimize stockouts and overstock situations
- Plan and execute changes to store layout and displays
- Handle customer issues, empower staff, and implement customer satisfaction procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Business Customer Service Specialist
Morphe
East Rutherford
11.2021 - 08.2022
- Provided exceptional customer satisfaction through personalized service
- Collaborated closely with managers to meet store goals and drive success
- Identified customers' needs, clarified information, researched every issue and provided solutions or alternatives within the time limits.
- Prepared detailed reports on customer satisfaction surveys, feedbacks and other related activities.
- Monitored inventory levels and executed current store promotions weekly or as needed.
- Greeted clients in a professional manner, responding to inquiries and directing them to appropriate personnel.
Sales Manager
MorpheUlta Beauty
Edgewater
10.2020 - 11.2021
- Worked hand in hand with managers to reach daily and weekly goals
- Trained and guided both current and new hires in their roles to ensure success
- Maintained quality and adherence to company standards
- Monitored and improved employee and store performance to boost company results
- During my leadership, we were Awarded #1 in store loyalty Data Capture.
- Encouraged open communications, promoting positive and pro-employee work environment.
Education
Bachelor’s Degree in Business Administration ; Concentration in Management -
Montclair State University
Montclair, NJ12-2033
Skills
- Project Management
- Risk Analysis
- Professional fluency in Spanish
- Microsoft Office Suite
- Coaching / Delegating
- Career Development
- Recruitment and hiring
- Problem Solving
- Business Analysis
- Operations Oversight
- Dispute Mediation
- Policy Enforcement
- Scheduling
- Administrative Support
Timeline
Assistant Store Manager Director of Operations
Clarks Bostonian
08.2022 - Current
Business Customer Service Specialist
Morphe
11.2021 - 08.2022
Sales Manager
MorpheUlta Beauty
10.2020 - 11.2021
Bachelor’s Degree in Business Administration ; Concentration in Management -
Montclair State University
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