Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Ortiz

Summary

Proven Property Manager with a track record of enhancing tenant satisfaction and maintaining high occupancy rates for CYF Development. Skilled in property inspections and customer service, adept at resolving disputes and improving property standards. Achieved significant results in tenant retention and operational efficiency through proactive management and excellent communication. Detail-oriented and organized Property Manager effective at managing personnel and property. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

4
4
years of professional experience

Work History

Property Manager

CYF Developers
09.2020 - 08.2024
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Property Manager

CFY Development
06.2020 - 07.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.

Education

GED -

Stuart Larson High School
Stockton, CA
05.1990

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused

Timeline

Property Manager

CYF Developers
09.2020 - 08.2024

Property Manager

CFY Development
06.2020 - 07.2024

GED -

Stuart Larson High School
Melanie Ortiz