Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Melanie Osborne

Clarksville,TN

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

3
3
years of professional experience

Work History

Paint Sales Associate

Lowes
Clarksville, TN
03.2025 - Current
  • Greeted customers to determine wants or needs.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Developed relationships with vendors to negotiate discounts on bulk orders of paint supplies.
  • Assisted customers in selecting paint products to meet their needs and preferences.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Collaborated with marketing team members to create advertising campaigns that targeted potential buyers.
  • Evaluated customer feedback regarding products purchased to identify areas of improvement.
  • Answered store and merchandise questions and led customers to wanted items.
  • Trained new employees on proper customer service techniques and product knowledge.
  • Advised customers on appropriate painting techniques for interior and exterior surfaces.
  • Maintained an organized sales floor, ensuring all product displays were neat and clean.
  • Performed opening, closing duties including setting up, breaking down display racks and signs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated knowledge of color theory when helping customers select colors for their projects.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Responded quickly to customer inquiries via email or other messaging services.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Server

Mama Meas
Dover, TN
05.2022 - 02.2024
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Followed health safety guidelines when preparing and serving food products.
  • Filled condiments and napkin containers during slack periods.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Greeted guests and provided menus.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Informed customers of daily specials and signature menu items.

Skills

  • Order management
  • Customer service
  • Inventory management
  • Time management
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Sales techniques
  • Work under pressure
  • High energy and stamina
  • Adaptability
  • Staff training
  • Professionalism
  • Product knowledge
  • Sales promotion
  • Product returns
  • Point of sale operation
  • Organizational skills
  • Safety compliance
  • Problem-solving abilities
  • Customer satisfaction
  • Loyalty Programs Promoting
  • Creative thinking
  • Training and mentoring
  • Customer service excellence
  • Visual merchandising
  • Sales reporting
  • Relationship building
  • Strong communication and interpersonal skills
  • Merchandise recommendations
  • Merchandising and display
  • Time management abilities
  • Exceptional customer service
  • Multitasking Abilities
  • Team leadership
  • Written communication
  • Information analysis
  • Professional demeanor
  • Sales floor organization
  • Continuous improvement
  • Purchase packaging
  • Analytical thinking
  • Interpersonal skills
  • Security practices

Affiliations

  • Planting
  • Outside activities
  • Shopping
  • Reading

References

References available upon request.

Timeline

Paint Sales Associate

Lowes
03.2025 - Current

Server

Mama Meas
05.2022 - 02.2024

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Melanie Osborne