Melanie` O'shea
Cedar City,UT
Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes; attention to detail is priority.
Overview
7
7
years of professional experience
Work History
Medical Front Desk Receptionist
Asthma and Allergy Specialist
06.2023 - 10.2024
- Scheduled, coordinated and confirmed appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Front Desk Receptionist
LaQuinta Inn & Suits
06.2017 - 02.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property to acclimate patrons to resort environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
Housekeeping Attendant
Clarion Hotel By Choice Hotels
06.2017 - 06.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Certification in Phlebotomy -
Southwest Applied Technology College
Cedar City, UT12.2017
High School Diploma -
Cedar City High School
Cedar City, UT05.2014
Skills
- High School Diploma
- Venipuncture and Capillary Puncture
- EMR Systems
- HIPAA
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Time Management
- Visitor Check-In
- Billing and Payment Processing
- Greet Visitors
- Cash Handling
- Maintaining Clean Work Areas
- Insurance Eligibility Verifications
Timeline
Medical Front Desk Receptionist
Asthma and Allergy Specialist
06.2023 - 10.2024
Front Desk Receptionist
LaQuinta Inn & Suits
06.2017 - 02.2018
Housekeeping Attendant
Clarion Hotel By Choice Hotels
06.2017 - 06.2017
Certification in Phlebotomy -
Southwest Applied Technology College
High School Diploma -
Cedar City High School
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