Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Ostolaza

Cary

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed at Drive Shack Inc. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for streamlining operations and anticipating guest needs, ensuring a seamless dining experience in high-pressure environments. Energetic and personable with natural talent for customer service and problem-solving. Understanding of guest relations and hospitality, coupled with strong communication and organizational skills. Committed to creating memorable experiences and ensuring guest satisfaction.

Overview

2
2
years of professional experience

Work History

Food Runner

Drive Shack Inc.
09.2023 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.

Concierge

Drive Shack Inc.
09.2023 - Current
  • Resolved conflicts or issues quickly through diplomatic negotiations between parties involved in order to preserve client relationships.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Education

Cary High School
Cary, NC

Skills

  • Quick learner
  • Teamwork and collaboration
  • Communication
  • Strong work ethic
  • Time management
  • Customer service
  • Problem-solving
  • Sense of urgency
  • Flexible schedule
  • Anticipating customer needs
  • Supply restocking
  • Guest service
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Food Runner

Drive Shack Inc.
09.2023 - Current

Concierge

Drive Shack Inc.
09.2023 - Current

Cary High School

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