Melanie Overton
Palm Coast,FL
Summary
Driven Shift Lead Manager with 7 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Passionate Efficient with hands-on experience managing day-to-day operations.
Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens
12.2014 - 09.2023
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Accomplished multiple tasks within established timeframes.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Hospitality Assistant
Holiday Inn Express Hotel Suites
06.2012 - 12.2014
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Identified and resolved customer complaints concerning food or lodging.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
Assistant General Manager
BarBCutie
04.2006 - 05.2012
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
Pharmacy Technician
Advent Health
09.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Antioch High School
Antioch, TN07.2008
Skills
- Managing Operations and Efficiency
- Team Leadership
- Guest Relations
- Patient Care
- Pharmaceutical Sales and Services
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Advent Health
09.2023 - Current
Shift Lead Manager
Walgreens
12.2014 - 09.2023
Hospitality Assistant
Holiday Inn Express Hotel Suites
06.2012 - 12.2014
Assistant General Manager
BarBCutie
04.2006 - 05.2012
- CPhT - Certified Pharmacy Technician
Antioch High School
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