Melanie Owens
Pensacola,FL
Summary
Proven Relationship Manager at The Pelican Benefits Group, adept in relationship building and sales data analysis, enhanced client satisfaction and exceeded sales goals by leveraging excellent communication and time management skills. Achieved significant revenue growth through strategic new business development and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Relationship Manager
The Pelican Benefits Group
04.2024 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of insurance products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Participated in staff meetings to discuss innovative strategies to improve services.
Fragrance Advisor
Belk
08.2023 - 03.2024
- Strengthened rapport with customers by offering exclusive promotions or events relevant to their interests.
- Assisted in planning and executing successful promotional events that drove foot traffic into the store while creating excitement around featured products or brands.
- Utilized effective upselling strategies when appropriate, generating additional revenue for the store without sacrificing customer satisfaction.
- Contributed to a positive work environment by supporting colleagues during busy periods or special events.
- Conducted regular product demonstrations, effectively showcasing the features and benefits of various fragrances.
- Resolved customer concerns promptly and professionally, resulting in increased repeat business.
CSR Front/Back Desk Receptionist
Fairhope Pediatrics
08.2022 - 08.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Customer Care/Order Entry/Shipping Coordinator
Paragon Decors
09.2015 - 03.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Streamlined shipping processes by implementing efficient tracking systems and inventory management techniques.
- Processed returns and updated accounts.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Vocational Diploma In Business -
Hewitt-Trussville High School
Trussville, ALSkills
- Relationship Building
- Client Relationships
- Relationship building and management
- Excellent Communication
- Time Management
- Cash Handling
- Product Knowledge
- Sales Data Analysis
- Product Recommendations
- Issue Resolution
- New Business Development
- Attention to Detail
- Customer Service
Timeline
Relationship Manager
The Pelican Benefits Group
04.2024 - Current
Fragrance Advisor
Belk
08.2023 - 03.2024
CSR Front/Back Desk Receptionist
Fairhope Pediatrics
08.2022 - 08.2023
Customer Care/Order Entry/Shipping Coordinator
Paragon Decors
09.2015 - 03.2022
Vocational Diploma In Business -
Hewitt-Trussville High School
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