Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Melanie Pabon

Orlando,FL

Summary

Accomplished professional with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience

Work History

Senior Sales and Operations Manager

Alorica
05.2015 - Current
  • Responsible for management, coaching and developing, training, counseling (including disciplinary action) of team of 20-35 supervisors(Each with their own sales teams) over several contracts
  • Marketing
  • Top Performance in Sales and Customer Service (American Express)
  • PACE Certified Coach
  • Hiring Manager (All Projects)
  • Reporting and statistical data
  • Deadline and KPI Management
  • Medical Terminology (Humana, Optum, Express Scripts)
  • Medical Insurance sales
  • Billing and payment allocation (Amex, Humana, Optum)
  • Client Liaison (Lifelock)
  • Business Consulting (Centurylink, Bumble Properties, Clover)



Medical Office Manager/MA

SOUTHEASTERN INTEGRATED MEDICAL
01.2006 - 04.2015
  • Direct patient care/Triage
  • Allocation of front and back office personnel
  • Insurance Authorization and Referrals
  • Medical Billing and Payment Collections
  • Evaluation and management of patient care plans
  • OSHA Certification
  • Inbound and outbound client calls.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Addressed and remedied all patient or team member concerns
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.

Education

Bachelor of Arts - Business Administration And Management

University of Central Florida
Orlando, FL

Skills

  • ACLS Certified
  • Contract negotiations
  • CPR/AED Certified
  • Fluently Bilingual
  • Medical and Business Office Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning and Marketing
  • Operations Management
  • Billing and payment collections
  • EMR Systems
  • Medical Terminology
  • Insurance Verification

Affiliations

  • Central Florida Heart Center Volunteer
  • Feed the Homeless Orlando Volunteer

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Senior Sales and Operations Manager

Alorica
05.2015 - Current

Medical Office Manager/MA

SOUTHEASTERN INTEGRATED MEDICAL
01.2006 - 04.2015

Bachelor of Arts - Business Administration And Management

University of Central Florida

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Melanie Pabon