Melanie Pacifico
Pickerington,OH
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Case Continuance Analyst
Nationwide Financial Services
Columbus, OH
03.2006 - 08.2011
- Coordinated and maintained an overall adminstrative relationship with internal support areas by communicating effectively on an ongoing basis
- Prepared and ensured quality on case maintenance paperwork
- Assisted in training of new associates to Private Sector on Nationwide processes, procedures and systems
- Maintained positive working relationship with fellow staff and management.
Sr. Case Administrator
Nationwide
Columbus, OH
09.2002 - 08.2006
- Processed extensive quarterly audits for 401K statements and monthly reports
- Researched past 401K statements and executed monthly quality assurance
- Developed acute attention to detail in performing assigned case load including corrective processing, balanced transactions and cleared ledgers
- Responded promptly to inquiries from clients seeking assistance or clarification on their cases. Worked closely with brokers and plan administrators.
Education
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH12-2001
Skills
- Critical Thinking
- Excellent written and verbal communication
- Deadline Management
- Attention to Detail
- Relationship building and management
- Hardworking, self motivated and organized
Timeline
Case Continuance Analyst
Nationwide Financial Services
03.2006 - 08.2011
Sr. Case Administrator
Nationwide
09.2002 - 08.2006
Bachelor of Arts - Psychology
The Ohio State University
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