Melanie Palencia
Las Vegas,NV
Summary
Adept at navigating high-pressure environments, I leveraged my analytical mindset and exceptional customer service skills at LAX to enhance security and passenger experience. Demonstrating integrity and a proficiency in technology, I significantly contributed to safety protocols and efficient operations, embodying corporate procedures and bilingual communication abilities.
Overview
7
7
years of professional experience
Work History
TSA /SCREENER
LAX
Los Angeles, CA
08.2024 - Current
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Complied with all federal, state, and local regulations as well as company rules.
Collateral Captain
Lowes Home Improvment
California
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- design and setup visually appealing products displays at our retail locations
- implement detailed merchandising project plans.
- collaborate with vendors,providing support and reviewing their work.
Fulfillment Center Warehouse Associate
Amazon
Las Vegas
04.2020 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- loaded boxes onto trucks for shipment
- follow on-screen prompts to complete tasks
Office Clerk/Receptionist
All Souls Mortuary
4400 Cherry Ave, Long Beach, CA 90807
02.2019 - 10.2020
- Provided exceptional customer support by handling incoming calls,greeting clients and visitors, and offering courteous information about services and products
- managed administrative tasks including accounts payable and accounts receivable, maintaining the daily facility schedule, and assisting in memo preparation with photo scanning and proofreading.
- Ensured a clean and comfortable environment through light housekeeping and providing beverages and amenities for client families.
- oversaw record and order management by processing petty cash and bank deposits, ordering markers, granite, and finale date scrolls, maintaining deed and trust files, and completing installation work orders
- Adhered to company policies and procedures while contributing to business improvement by suggesting and implementing new ideas.
Cashier
HD Supply
California
11.2018 - 09.2019
- Operated cash registers, processed transactions,and handled cash,credit,and debit card payments accurately.
- Assisted customers with purchases,returns, and inquiries,providing excellent customer service and resolving issues promptly.
- maintained a clean and organized checkout area, restocking supplies and ensuring pleasant shopping experience for customers.
- monitored and balanced cash drawers at the beginning and end of shifts to ensure accurate accounting .
- followed company policies and procedures regarding transactions, security, and confidentiality
Cashier/Customer Service Representative
Metro by T-Mobile
California
01.2018 - 11.2018
- Generated retail sales by leveraging a passion for cutting-edge technology and exceptional customer service.
- identified customer needs by building connections and asking engaging questions, providing tailored product recommendations
- up sold products with every sale, and provided solutions to customers that were having trouble with their devices.
- closed sales by using excellent communication skill's to meet customers that were having trouble with their devices
- continuously developed skills through ongoing training,enhancing expertise in merchandising and inventory management.
- expanded the customer base by making outbound calls and sending text messages to current metro PCS customers interested in products and services
Education
High School Diploma -
Morning Side
Inglewood, CA06-2018
No Degree - Medical Front Office
SoCal ROC
California01-2018
Skills
- Analytical mindset
- Results management
- Corporate procedures
- Proficient in computers
- Background checks
- Confidentiality
- Customer service and assistance
- Stress tolerance
Languages
Spanish
Native or Bilingual
Timeline
TSA /SCREENER
LAX
08.2024 - Current
Collateral Captain
Lowes Home Improvment
10.2023 - 01.2024
Fulfillment Center Warehouse Associate
Amazon
04.2020 - 09.2023
Office Clerk/Receptionist
All Souls Mortuary
02.2019 - 10.2020
Cashier
HD Supply
11.2018 - 09.2019
Cashier/Customer Service Representative
Metro by T-Mobile
01.2018 - 11.2018
High School Diploma -
Morning Side
No Degree - Medical Front Office
SoCal ROC