Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Palencia

Las Vegas,NV

Summary

Adept at navigating high-pressure environments, I leveraged my analytical mindset and exceptional customer service skills at LAX to enhance security and passenger experience. Demonstrating integrity and a proficiency in technology, I significantly contributed to safety protocols and efficient operations, embodying corporate procedures and bilingual communication abilities.

Overview

7
7
years of professional experience

Work History

TSA /SCREENER

LAX
08.2024 - Current
  • Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
  • Protected confidentiality of data by using security techniques.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Complied with all federal, state, and local regulations as well as company rules.

Collateral Captain

Lowes Home Improvment
10.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • design and setup visually appealing products displays at our retail locations
  • implement detailed merchandising project plans.
  • collaborate with vendors,providing support and reviewing their work.

Fulfillment Center Warehouse Associate

Amazon
04.2020 - 09.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • loaded boxes onto trucks for shipment
  • follow on-screen prompts to complete tasks

Office Clerk/Receptionist

All Souls Mortuary
02.2019 - 10.2020
  • Provided exceptional customer support by handling incoming calls,greeting clients and visitors, and offering courteous information about services and products
  • managed administrative tasks including accounts payable and accounts receivable, maintaining the daily facility schedule, and assisting in memo preparation with photo scanning and proofreading.
  • Ensured a clean and comfortable environment through light housekeeping and providing beverages and amenities for client families.
  • oversaw record and order management by processing petty cash and bank deposits, ordering markers, granite, and finale date scrolls, maintaining deed and trust files, and completing installation work orders
  • Adhered to company policies and procedures while contributing to business improvement by suggesting and implementing new ideas.

Cashier

HD Supply
11.2018 - 09.2019
  • Operated cash registers, processed transactions,and handled cash,credit,and debit card payments accurately.
  • Assisted customers with purchases,returns, and inquiries,providing excellent customer service and resolving issues promptly.
  • maintained a clean and organized checkout area, restocking supplies and ensuring pleasant shopping experience for customers.
  • monitored and balanced cash drawers at the beginning and end of shifts to ensure accurate accounting .
  • followed company policies and procedures regarding transactions, security, and confidentiality

Cashier/Customer Service Representative

Metro by T-Mobile
01.2018 - 11.2018
  • Generated retail sales by leveraging a passion for cutting-edge technology and exceptional customer service.
  • identified customer needs by building connections and asking engaging questions, providing tailored product recommendations
  • up sold products with every sale, and provided solutions to customers that were having trouble with their devices.
  • closed sales by using excellent communication skill's to meet customers that were having trouble with their devices
  • continuously developed skills through ongoing training,enhancing expertise in merchandising and inventory management.
  • expanded the customer base by making outbound calls and sending text messages to current metro PCS customers interested in products and services

Education

High School Diploma -

Morning Side
Inglewood, CA
06-2018

No Degree - Medical Front Office

SoCal ROC
California
01-2018

Skills

  • Analytical mindset
  • Results management
  • Corporate procedures
  • Proficient in computers
  • Background checks
  • Confidentiality
  • Customer service and assistance
  • Stress tolerance

Languages

Spanish
Native or Bilingual

Timeline

TSA /SCREENER

LAX
08.2024 - Current

Collateral Captain

Lowes Home Improvment
10.2023 - 01.2024

Fulfillment Center Warehouse Associate

Amazon
04.2020 - 09.2023

Office Clerk/Receptionist

All Souls Mortuary
02.2019 - 10.2020

Cashier

HD Supply
11.2018 - 09.2019

Cashier/Customer Service Representative

Metro by T-Mobile
01.2018 - 11.2018

High School Diploma -

Morning Side

No Degree - Medical Front Office

SoCal ROC

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Melanie Palencia