Melanie Pedraza
Winter Haven
Summary
Experienced customer service professional who coordinates shipment and dispatch while managing customers’ needs with satisfactory results. Meticulous, resilient and flexible, in handling diverse issues. Knowledgeable about services and regulations. Willing to relocate: Anywhere Authorized to work in the US for any employer
Solid background in maintaining safety and security in various environments. Successfully managed access control and surveillance operations, contributing to prevention of unauthorized entries and incidents. Demonstrated vigilance and effective communication skills in working closely with team members and responding to emergencies.
Overview
7
7
years of professional experience
Work History
Security Guard
Berman Security Agency LLC
Kissimmee, FL
06.2025 - Current
- I am responsible for protecting people and property by patrolling premises, monitoring surveillance systems, enforcing safety protocols, and responding to incidents like alarms or emergencies.
Unarmed Security Officer
GardaWorld Security Services US
Saint Peters, MO
11.2024 - 02.2025
- I am responsible for being visible and patrolling the area assigned. Controlling access to buildings and properties by verifying identification and managing the flow of visitors. I also perform maintenance checks on security systems and equipment.
Amazon Delivery Driver/Dispatcher
Amazon DSP
St. Louis, MO
06.2024 - 02.2025
- Driving an Amazon branded vehicle, routing, loading/unloading the vehicle, making 180 stops a day. Coordinated and managed 24 driver routes, and handled any issues encountered on the road.
Wal-Mart Associate
Walmart
Pennsylvania
04.2024 - 06.2024
- I handled customer transactions, stocked and maintained my area, bagged their items appropriately, and redlined as my supervisors directed, (meaning I asked shoppers if they were ready for checkout.)
Security
Allied Universal
Philadelphia, PA
11.2023 - 04.2024
- I was responsible for, being a visible presence. To keep my uniform neat and wear it to reflect authority and professionalism. I was responsible for detecting suspicious activity. I was responsible for reporting incidents, accidents, and medical emergencies. And I was directed to complete certain shift assignments.
Fundraising Agent
FLS Connect
Kissimmee, FL
12.2022 - 07.2023
- Answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy or retain product or service by following a prepared script to give product reference information.
CSR - Customer Service Representative
Conduent
Orlando, FL
03.2022 - 12.2022
- I handled both inbound and outbound calls taking about 90-100 daily. I interacted with customers, listened to their cares and concerns, and answer any questions they may have had about how Sun pass works. I also processed any billing information when it came to purchases of Sunpass devices. Account maintenance was a part of my job as well.
Recruiter
All American Staffing LLC
Kissimmee, FL
09.2019 - 10.2021
- I was interviewing multiple candidates for two client companies that we had. I was also having to send them out to our clients for orientation, reach out via phone and email for potential job seekers and list their respective names on an Excel spreadsheet.
Bloom Insurance Agent
Bloom Insurance Agency
Remote
08.2020 - 09.2021
- We primarily focused on enabling health plans to increase membership and improve the enrollee experience while reducing costs, and I was consistently helping patients through phone calls remotely. Coordinated appointments and enrollments as necessary.
Guest Service Associate
RaceTrac Petroleum, Inc.
Kissimmee, FL
03.2019 - 09.2021
- As a guest service associate my job duties include; providing customers with hot and ready food while meeting necessary sanitation, health and food prep policies. Adhering to store cleanliness by sweeping, mopping, cleaning the restrooms, wiping down the door glass, counters etc. Delivering excellent customer service and leadership by running the shift with my team.
CVS Pharmacy Technician
CVS Health
Poinciana, FL
10.2020 - 01.2021
- As a pharmacy technician my job duties include; providing customer service by helping my patients refill needed medications. I also help stock and organize medications by coded numbers in order to avoid mixing patient medicines. I assist the pharmacist in whatever he needs as far as looking up patients in the system or reporting to him if a patient has a question that CVS policy prohibits someone in my position to answer.
Education
Bachelor's degree - Criminal Justice
Colorado Technical University
Remote03-2026
CERTIFICATION - Paralegal Studies
Bryant & Stratton College
NY03-2027
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Punctuality
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
English
Native or Bilingual
Timeline
Security Guard
Berman Security Agency LLC
06.2025 - Current
Unarmed Security Officer
GardaWorld Security Services US
11.2024 - 02.2025
Amazon Delivery Driver/Dispatcher
Amazon DSP
06.2024 - 02.2025
Wal-Mart Associate
Walmart
04.2024 - 06.2024
Security
Allied Universal
11.2023 - 04.2024
Fundraising Agent
FLS Connect
12.2022 - 07.2023
CSR - Customer Service Representative
Conduent
03.2022 - 12.2022
CVS Pharmacy Technician
CVS Health
10.2020 - 01.2021
Bloom Insurance Agent
Bloom Insurance Agency
08.2020 - 09.2021
Recruiter
All American Staffing LLC
09.2019 - 10.2021
Guest Service Associate
RaceTrac Petroleum, Inc.
03.2019 - 09.2021
Bachelor's degree - Criminal Justice
Colorado Technical University
CERTIFICATION - Paralegal Studies
Bryant & Stratton College