MELANIE PEEBLES
North Richland Hills
Summary
Experienced Branch Banking Manager with expertise in operations and risk management. Dedicated to delivering exceptional customer service and leading highly effective teams. Detail-oriented financial professional with a 25-year proven track record in the industry. Adept at driving success through strategic decision-making and fostering a culture of excellence.
Overview
27
27
years of professional experience
Work History
Branch Manager
Wells Fargo, NA
01.2011 - 05.2025
- Directed daily operations of the branch including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Implemented and reviewed internal control procedures to minimize risk exposure in daily operations.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Identified opportunities for process improvement initiatives within the branch.
- Provided feedback on employee performance evaluations.
Service Manager
Wells Fargo, NA
07.2004 - 12.2010
- Responsible for implementing and managing adherence to all operational policies and procedures in the branch.
- Managed team of tellers in areas of: cash handling, operational controls, customer service, customer issue resolution, risk management and performance expectations.
Personal Banker
Wells Fargo, NA
07.2001 - 06.2004
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts and credit needs. .
Teller/Lead Teller
Wells Fargo, NA
10.1998 - 06.2001
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and verified suspicious activity on customer accounts.
Education
No Degree -
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TXHigh School Diploma -
Castleberry High School
Fort Worth, TXSkills
- Cash handling expertise
- Expert in risk management
- Staffing optimization
- Relationship building and management
- Branch operations management
- Customer service
- Work prioritization
- Regulatory compliance
- Operational reports
Timeline
Branch Manager
Wells Fargo, NA
01.2011 - 05.2025
Service Manager
Wells Fargo, NA
07.2004 - 12.2010
Personal Banker
Wells Fargo, NA
07.2001 - 06.2004
Teller/Lead Teller
Wells Fargo, NA
10.1998 - 06.2001
No Degree -
THE UNIVERSITY OF TEXAS AT AUSTIN
High School Diploma -
Castleberry High School
Similar Profiles
KIMELA OVERSTREETKIMELA OVERSTREET
Technology Manager 3 at Wells Fargo, NATechnology Manager 3 at Wells Fargo, NA
Leslie Hicks-VealLeslie Hicks-Veal
Investigations Manager at Wells Fargo, NAInvestigations Manager at Wells Fargo, NA
Kyle HealyKyle Healy
Commercial Valuations Specialist at Wells Fargo, NACommercial Valuations Specialist at Wells Fargo, NA
Asmara GoodwinAsmara Goodwin
Branch Manager at Wells Fargo, NABranch Manager at Wells Fargo, NA
Zachary HazzardZachary Hazzard
ServiceTech/CSR at Scoop Soldiers (Red Poo LLC)ServiceTech/CSR at Scoop Soldiers (Red Poo LLC)