Melanie Peltz
Middletown,NJ
Summary
Experienced professional with a proven track record of continuous growth and achievement at the Western Monmouth Sewer Authority. Committed to maximizing productivity and efficiency to excel in the role. Recognized for problem-solving skills and effective decision-making. Dedicated to giving utmost effort and contributing to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Receptionist
Western Monmouth Utilities Authority
11.2023 - Current
- Confirm appointments, communicate with clients, and update client records.
- Answer phone promptly and direct incoming calls to correct offices.
- Keep reception area clean and neat to give visitors positive first impression.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Handle cash transactions and maintain payment records accurately.
Front Office Supervisor
Advanced Perinatal Associates
01.2020 - 10.2023
- Manage a front office staff of 5+ covering 5 offices
- Procedure and appointment scheduling, patient results, medications prior authorization
- Insurance and patient payments, HIPPA compliance medical records
- Trained new front office staff, ensuring thorough understanding of medical/office policies and procedures.
- Developed strong relationships with patients through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Checked items received against items ordered by verifying receipts.
- Maintained complete documentation and records of all purchasing activities.
- Reduced order processing time by streamlining purchasing processes and documentation.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Researched suppliers based on availability, quality, selection, and price.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Accounts Receivable Specialist
InterGlobe Communications
05.2013 - 01.2020
- Collection calls, taking and posting credit card payments, posting check payments, bank deposits
- Work remotely, going over client invoices, customer service, authorizing/issuing refunds
- Creating trouble tickets
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Patient Coordinator
Mount Sinai Medical Center
02.2012 - 05.2013
- Responsible for appointment scheduling
- Responsible for insurance authorizations
- Responsible for maintaining the waiting room
- Responsible for check in/out
- Responsible for data entry of patient information
- Answering a multi-line phone system
- Maintain good customer service EMR-Citrix
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Office Assistant
Pulmonary Associates Inc.
01.2001 - 02.2012
- Responsible for Administrative duties and calendar maintenance and coordination
- Responsible for opening and closing the office daily
- Responsible for check in/out
- Responsible for referrals, insurance authorizations, collecting copayments for visit
- Answering a multi-line phone system
- Responsible for taking vitals for patients
- Responsible for tracking patient results, data entry of results
- Maintain all office supplies
- Maintain good customer service
- Work with all pharmaceutical vendors EMR- Mysis
Co-Owner
06.2004 - 07.2008
- Responsible for the daily operations of the Company
- Overseeing the inventory
- Buyer at fashion shows
- Inventory sales on a monthly basis
Sleep Technician
Sleep Care Inc.
06.2004 - 07.2005
- Polysomnographer performed sleep studies on patients daily
- Responsible for opening and closing the lab
- Responsible for maintaining and ordering all supplies
- Trained new staff
COASTAL Office Manager
Coastal Medical Group, LLC
11.1999 - 01.2001
- Responsible for Administrative duties and calendar maintenance and coordination
- Acted as contact point with Human Resources for all employee issues
- Maintained and submitted biweekly time sheets
- Worked with outside vendors
- Responsible for organization and maintenance of supplies
- Responsible for submission and tracking of all invoices
- Worked with company's accounting firm to reconcile outstanding issues with vendors and brought all to a resolution
- Preparation of expense reports for individuals and reconcile American Express billing and petty cash on monthly basis
- Responsible for event and meeting planning including accommodations and travel
Education
Medical Assistant - healthcare
Ultrasound Diagnostic School
01.2000
Skills
- Accountancy
- Administration
- Customer service
- Data entry
- Assistant manager
- Billing
- Citrix
- Organization skills
- Telephone skills
- Customer/Client relations
- Scheduling
- Scheduling appointments
Certification
Certified Medical Assistant (CMA)
Timeline
Receptionist
Western Monmouth Utilities Authority
11.2023 - Current
Front Office Supervisor
Advanced Perinatal Associates
01.2020 - 10.2023
Accounts Receivable Specialist
InterGlobe Communications
05.2013 - 01.2020
Patient Coordinator
Mount Sinai Medical Center
02.2012 - 05.2013
Co-Owner
06.2004 - 07.2008
Sleep Technician
Sleep Care Inc.
06.2004 - 07.2005
Office Assistant
Pulmonary Associates Inc.
01.2001 - 02.2012
COASTAL Office Manager
Coastal Medical Group, LLC
11.1999 - 01.2001
Medical Assistant - healthcare
Ultrasound Diagnostic School
Similar Profiles
Craig BestCraig Best
Maintenance Mechanic at South Monmouth Regional Sewage AuthorityMaintenance Mechanic at South Monmouth Regional Sewage Authority
Michael LawlerMichael Lawler
Fleet Maintenance Manager at Emerald Coast Utilities AuthorityFleet Maintenance Manager at Emerald Coast Utilities Authority
Richard EustaceRichard Eustace
Pump Station Operator at Camden County Municiple Utilities AuthorityPump Station Operator at Camden County Municiple Utilities Authority
Melissa CourtneyMelissa Courtney
Paraprofessional at Middletown Township Board of EducationParaprofessional at Middletown Township Board of Education
Patrick BurnsPatrick Burns
Senior Manager - Payment Processing at Barnes & Noble Education, Inc.Senior Manager - Payment Processing at Barnes & Noble Education, Inc.