Melanie Perez
Clayton,NC
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Hostess
Carolina Ale House- LM Hospitality
Garner, NC
10.2023 - Current
- Verified reservations and wait times with customers.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Greeted guests warmly upon arrival, seating them promptly.
- Demonstrated strong interpersonal skills when interacting with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests upon arrival and escorted them to their tables.
- Offer assistance by answering inquiries regarding menu items both in person and over the phone
- Handled cash payments and reconciled daily transactions accurately.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Prepared to-go orders in a fashionably manner and ensured it was passed out to the correct delivery driver
Barista
Scooters Coffee Shop
Clayton, NC
06.2023 - 10.2023
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, other beverages, and offered recommendations based on preferences
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
General Education
Clayton High School
Clayton, NC06-2025
Some College (No Degree) - Forensic Science
Johnston Community College
Smithfield, NCSkills
- Customer Service
- Guest Engagement
- Point of sale systems
- Strong interpersonal skills
- Effective Multitasking
- Detail Oriented
- Upselling
- Complaint Handling
Affiliations
- Enrolled in the CCP program at Johnston County Community College
- Trains and competes in the United States Powerlifting Coalition
- Junior Firefighter with the Wilson Mills Fire Department
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Hostess
Carolina Ale House- LM Hospitality
10.2023 - Current
Barista
Scooters Coffee Shop
06.2023 - 10.2023
General Education
Clayton High School
Some College (No Degree) - Forensic Science
Johnston Community College
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