MELANIE PEREZ-GONZALEZ
Bronx,NY
Summary
Enthusiastic, dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Operations Associate
Immaculate Conception School
10.2022 - Current
- Contributed to student enrollment growth by accurately processing registration documents and verifying information.
- Assisted in organizing yearly standardized testing logistics by preparing materials needed for successful test administration.
- Regularly updated student contact information in the database system allowing for efficient communication with families.
- Collaborated with other staff members on special projects or events that contributed positively to overall school morale.
- Expedited document processing times through proficient use of various office equipment such as copiers, scanners, and fax machines.
- Support administration with various tasks including phone calls, emails, and document preparation
- Proofread and edited documents for accuracy and grammar.
- Managed financial transactions for school events, collecting fees, issuing receipts, and reconciling accounts.
- Maintained accurate attendance records for students, enabling prompt identification of trends or concerns regarding absenteeism.
- Enhanced communication between staff and parents by effectively managing phone calls and emails.
Teacher's Assistant
Immaculate Conception School
08.2018 - 10.2022
- Prepared lesson materials and assisted lead teachers with classroom management
- Led classroom activities in the absence of the lead teacher
- Worked with lead teacher to monitor class schedule and take attendance.
- Provided one-on-one support to students and assisted with assessments
- Graded assignments and reported individual progress to teacher.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Maintained safety and security by overseeing students in recess environments.
- Ensured a safe and engaging learning environment for all students.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Afterschool Group Leader
Immaculate Conception School
08.2018 - 06.2022
- Developed and implemented weekly lesson plans and supervised activities
- Assisted students with homework and provided academic support as needed
- Safely dismissed students to their guardians at the end of each session.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
IKEA USA
02.2014 - 07.2018
- Managed customer returns and resolved complaints via phone and email
- Demonstrated extensive product knowledge to assist customers effectively
- Participated in travel training to enhance customer service skills.
Medical Assistant (Per Diem)
White House Medical
- 10.2013
- Conducted patient intake, vital signs assessment, and insurance verification
- Scheduled patient appointments and managed inbound calls
- Escorted patients to exam rooms and ensured a welcoming environment.
Sales Lead Specialist
Swatch
05.2007 - 10.2012
- Utilized product knowledge to drive sales and provide excellent customer service
- Trained new hires in sales techniques and ensured adherence to company policies
- Conducted meetings with management and staff to review sales performance.
Assistant Store Manager
Lady Footlocker
04.2005 - 05.2007
- Managed store productivity, inventory, and profit/loss reports
- Led employee performance evaluations and facilitated team development
- Designed window displays and outdoor advertising to enhance store visibility.
Education
Medical Assisting Certification Program -
Sanford-Brown Institute
New York, NY10.2012
Skills
- Proficient in Google Docs, Microsoft Office Suite (Word, Excel, PowerPoint), WordPerfect, EPIC, and Social Media
- Clinical and administrative skills in medical assisting including patient care and office procedures
- Fluent in Spanish verbal and written communication
- Customer Service
- Team Support
- Project Management
- Relationship Building
- Scheduling
- Supply Ordering
Timeline
Operations Associate
Immaculate Conception School
10.2022 - Current
Teacher's Assistant
Immaculate Conception School
08.2018 - 10.2022
Afterschool Group Leader
Immaculate Conception School
08.2018 - 06.2022
Customer Service Representative
IKEA USA
02.2014 - 07.2018
Sales Lead Specialist
Swatch
05.2007 - 10.2012
Assistant Store Manager
Lady Footlocker
04.2005 - 05.2007
Medical Assistant (Per Diem)
White House Medical
- 10.2013
Medical Assisting Certification Program -
Sanford-Brown Institute