Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melanie Perin

Melanie Perin

31635 Ashworth Rd ,IA

Summary

Proven to excel in fast-paced environments, I leveraged my problem-solving skills and exceptional customer service at Kum&Go to enhance customer satisfaction and loyalty. My collaborative efforts with teammembers boosted sales and efficiency, showcasing my ability to adapt and thrive, contributing significantly to workplace positivity and productivity. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Kum&Go
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Bakery Worker

Flying J Travel Center
04.2023 - 11.2023
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Increased sales with effective product promotions and attractive displays.
  • Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

General Warehouse Associate

Amazon
08.2021 - 05.2022
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Consistently lifted materials weighing as much as Number pounds.
  • Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
  • Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.

Independent Contractor

Dmc Logistics
06.2018 - 08.2021
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
  • Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
  • Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
  • Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
  • Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
  • Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
  • Anticipated, identified and helped resolve problems with deliveries.
  • Maintained a clean and organized delivery vehicle, promoting a professional image while representing the company on the road.
  • Improved delivery efficiency by optimizing routes and adhering to strict timelines.
  • Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
  • Kept management informed of any issues or delays encountered during deliveries, allowing for prompt resolution and minimized impact on clients.
  • Utilized GPS navigation systems efficiently to navigate complex routes or adjust plans based on real-time traffic conditions.
  • Developed strong working relationships with regular clients, fostering loyalty and repeat business through personalized service.
  • Reduced fuel costs by implementing eco-friendly driving techniques and monitoring vehicle performance.
  • Coordinated with team members to ensure seamless hand-offs and transitions between delivery stages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Verified accuracy of all deliveries against order forms.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Built professional relationships with customers and business partners to establish trust and credibility.

Education

N/A - Phycology And Human Services

Iowa Central Community College
Fort Dodge, IA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Goal oriented
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Customer needs assessment
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Inventory tracking
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Display setup
  • Point of sale operation
  • Product promotions
  • Fraud detection
  • Self-checkout assistance
  • Friendly and outgoing
  • Customer engagement
  • Task prioritization
  • Merchandising
  • Written and oral communication skills
  • Calm demeanor
  • Contact follow-up
  • Service oriented
  • Positive and professional

Certification

Food Safety Certification

Timeline

Sales Associate

Kum&Go
11.2023 - Current

Bakery Worker

Flying J Travel Center
04.2023 - 11.2023

General Warehouse Associate

Amazon
08.2021 - 05.2022

Independent Contractor

Dmc Logistics
06.2018 - 08.2021

N/A - Phycology And Human Services

Iowa Central Community College

Similar Profiles

CREATE PROFILE
Melanie Perin