Melanie Perkins
Cheraw ,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Manager
The Wine Factory
01.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Delivered excellent customer service
Server Shift Leader
Moore's Drive In
01.2009 - 01.2013
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cashier
Hardees Fast Food
01.2007 - 01.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over Number patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
GED -
Cheraw High School
Cheraw, SC01.2009
Skills
- Sales and Marketing
- Customer Relationship Management
- Verbal and Written Communication
- Staff Management
- Project Management
- Team Leadership
- Strategic Planning
- Complex Problem-Solving
- Coaching and Mentoring
- Productivity Performance
- Time Management
- Issue and Conflict Resolution
- Collaborate Cross-Functionally
- Overseeing Employees
- Reading Comprehension
- Customer Relations
- Active Listening
- Retail Sales Customer Service
- POS Systems Expertise
- Critical Thinking
- Multi-Line Phone Talent
- Conflict Mediation
- Problem-Solving Ability
- Office Equipment Proficiency
Timeline
Manager
The Wine Factory
01.2013 - Current
Server Shift Leader
Moore's Drive In
01.2009 - 01.2013
Cashier
Hardees Fast Food
01.2007 - 01.2009
GED -
Cheraw High School
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