MELANIE PERRY

Process authorizations for therapy services

Maintain spreadsheets for all therapy disciplines

Disperse and create daily huddle minutes

Assist the director and assistant director as needed

Advise on necessary departmental process changes

Modify the monthly rehab calendar as needed

Maintain work ques to maintain minimum backlog

Attend all discipline weekly meetings

Register patients for therapy

Call and schedule patients daily

Serve as backup to the registration desk for Chowan and Bertie

• Manage a team of 21 people over 4 departments
• Analyze financial reports and budgets to ensure goals
• Implement quality measures and meet goals for all 4 depts
• Ensure all departmental policies and procedures are updated
• Work closely alongside CEO with executive matters/meetings
• Process orders for dietary needs according to weekly menu/budget
• Reconcile all payments for cashier, dietary, registration, and RHC
• Monitored and coordinated workflows to optimize resources
• Evaluated company documentation to verify alignment with regulatory requirements
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.

• Assist with Medicare/Medicaid audits
• Served as liaison between managers and the executive team.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Generate and send bad debt reports to collection agency.
• Credential new and existing providers
• Screened calls and emails and initiated actions to respond or direct messages for managers and to support executive correspondence.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.