Melanie Rose Pesantez
Human Resource / Accounting Assistant
New York,NY
Summary
Dedicated and forward-thinking recent Industrial and Organizational Psychology graduate with a passion for leveraging psychological principles to drive organizational effectiveness and employee well-being. Equipped with a solid foundation in psychological theory, research methodologies, and practical applications, along with HR internship experience in talent management, employee engagement, recruitment, and organizational strategy. Actively pursuing a Master of Science in Marketing degree at Baruch College in New York City. With a goal for integrating psychological insights with consumer behavior, brand development, and strategic growth. Passionate about fostering workplace effectiveness, driving organizational innovation, and leveraging data-driven approaches to enhance both employee and customer experiences in the media/television industry. Eager to contribute to the dynamic landscape of New York City's professional environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources / Accounting Assistant
White Plains Linen
Peekskill, New York
05.2025 - Current
Human Resources Intern
TECTONIC Engineering
Mountainville, New York
02.2025 - Current
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Conducted thorough background checks and employee verifications, ensuring trustworthy workforce.
- Organized and maintained personnel records, ensuring compliance with legal requirements.
- Participated in job fairs and recruitment events to attract top talent.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed strong written and verbal communication skills.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
Human Resources Intern
Gateway Hudson Valley
Kingston, New York
11.2024 - 02.2025
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Developed strong written and verbal communication skills.
- Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
Sales Coordinator
Residence Inn Marriott
Fishkill, New York
2024.02 - 2025.02
- Facilitated smooth guest experiences by coordinating with multiple departments across property.
- Increased customer loyalty by 25% with exceptional communication skills and personalized service.
- Identified opportunities for process improvement within front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Mentored new hires on best practices at front desk ensuring they were properly trained and equipped to excel in their roles.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting hospitality sectors.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within departments.
Front Desk Agent
Residence Inn Marriott
FIshkill, New York
04.2023 - 02.2024
- Welcomed each new guest arrivals pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems (FOSSE).
- Handled 100 daily incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Administrative Assistant
A&D Jewelry Corp.
Peekskill, New York
2021.01 - 2023.04
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
- Streamlined over 50 sales processes for improved efficiency daily, resulting in higher conversion rates.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Education
Bachelor of Science - Industrial And Organizational Psychology
SUNY College At New Paltz
New Paltz, NY 08.2022 - 12.2024
Master of Science - Marketing - Digital Marketing
Baruch College
New York, NY 05.2025 - 05.2027
Skills
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Documentation And Reporting
- Social Media Networking
- New Business Development
- Training Coordination
- Diversity awareness
- Employment law knowledge
- New employee onboarding
- Office Administration
- Maintaining files
- Conflict Management
- Training facilitation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Accomplishments
- Recipient of Excelsior Scholarship
- Dean's List (2021-2024)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- State University of New York at New Paltz
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Canva
Adobe Photoshop
Microsoft Suite
Paycor (ATS)
Sage (HRIS)
ADP (Payroll)
Timeline
Human Resources / Accounting Assistant
White Plains Linen
05.2025 - Current
Master of Science - Marketing - Digital Marketing
Baruch College
05.2025 - 05.2027
Human Resources Intern
TECTONIC Engineering
02.2025 - Current
Human Resources Intern
Gateway Hudson Valley
11.2024 - 02.2025
Sales Coordinator
Residence Inn Marriott
2024.02 - 2025.02
Front Desk Agent
Residence Inn Marriott
04.2023 - 02.2024
Bachelor of Science - Industrial And Organizational Psychology
SUNY College At New Paltz
08.2022 - 12.2024
Administrative Assistant
A&D Jewelry Corp.
2021.01 - 2023.04
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