Melanie Phillips
Madison,AL
Summary
Highly skilled and enthusiastic Practice Manager experienced in managing the day to day operations of a two doctor dental practice. Successful with budgeting, supply management and patient services. Developing and leading a productive and efficient dental team. Contributing to a high-volume dental practice by providing exceptional patient care.
Overview
12
12
years of professional experience
Work History
Practice Manager
Heartland Dental
01.2022 - Current
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Lead and implement new projects to expand scope of engagement.
- Created and implemented organizational policies and procedures.
- Trained newly hired team members on office procedures and computer system.
- Develop strong working relationships with each team member.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice's unique offerings, such as Invisalign Open House.
- Oversee facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Business Assistant
Heartland Dental
04.2012 - 01.2022
- Optimized workflow management through effective prioritization of tasks, following the business assistant's daily timeline.
- Facilitated strong working relationships among team members by helping open lines of communication between departments.
- Supported budget management with diligent tracking of expenses and generating financial reports.
- Assisted with training of new employees.
- Responded to inquiries from patients seeking information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to team members.
- Auditing patient's accounts to prepare for collections.
- Kept reception area clean and neat to give patients positive first impression.
- Enhanced team productivity by engineering doctors' and hygienists' schedules.
- Engaged with patients to build business relationships.
- Communicating with patient for collecting over due balance.
- Following up with dental insurance companies for aging insurance claims.
- Insurance verification and sending claims electronically with proper attachments.
- Proved successful working within tight deadlines and a fast-paced office.
Education
Associate of Science - Business Administration
Northwest-Shoals Community College - Muscle Shoals
Muscle Shoals, AL05.1997
Skills
- Strategic Planning
- Budget Planning
- Employee performance
- Performance monitoring
- Patient Relations
- Problem Identification
- Employee Supervision
- Employee Hiring
- HIPAA Guidelines
- Schedule Management
Completed Bell Leadership Achievers Course
Completed Bell Leadership Achievers Training to help me gain an understanding of my leadership style as well as gain knowledge of how to become the most effective leader and impact those around me with confidence.
Timeline
Practice Manager
Heartland Dental
01.2022 - Current
Business Assistant
Heartland Dental
04.2012 - 01.2022
Associate of Science - Business Administration
Northwest-Shoals Community College - Muscle Shoals