Melanie Phillips
Batavia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Floating Manager
Penn Station
04.2022 - Current
- Promoted to Floating Manager, where I manage several stores throughout Southern, OH. Long term goal, to become a regional manager or advance to a more challenging role.
- Manage and lead overall store operations, lead store operations to ensure processes and system requirements are achieved per internal & external standards
- Responsible for managing profit potential and loss
- Developed comprehensive training materials to onboard new employees quickly and efficiently. Manage and promote teammate training programs
- Prepare weekly shift schedules along with daily shift assignments and activities
- Reduced inventory discrepancies by conducting regular audits and implementing accurate tracking systems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Daily accounting functions
- Mentored junior staff members by providing guidance in areas such as leadership development or problem-solving techniques.
- Manage inventory controls and ordering of product
- Ensured compliance with company policies, procedures, and safety standards throughout the store operations.
- Manage our quality improvement processes
- Established strong relationships with vendors, negotiating favorable terms and ensuring timely deliveries.
- Track, maintain and improve customer service
- Streamlined store operations for improved customer experience and increased sales.
- Improved product selection by analyzing sales data trends and adjusting inventory accordingly.
General Manager of Food Service
Penn Station
01.2013 - 04.2022
- Manage and lead overall store operations, lead store operations to ensure processes and system requirements are achieved per internal & external standards
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Owner/Operator
Blue Cat Carryout
05.2010 - 06.2013
- Make business plans and budget
- Conduct recruitment and make financial arrangements
- Review reports of production in relationship with sales
- Compare sales with intended goals on short and long term basis
- Ability to pinpoint problems, take initiative, and make meaning out of the results based on calculated methods
- Make provisions for a good organizational structure through coordinated planning
- Discipline in time management and public relations
- Good work ethics
- Excellent communication; verbal and written skills
- Good understanding of modern information and communication technology
- Oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals
- Ability to develop and implement budgets, prepare reports for senior management and ensure the department complies with company policies
- Performance evaluations provide an opportunity to set goals, motivate and develop workers
Education
High School Diploma - Graduate
Amelia High School
Amelia, OH05-2008
Certified Secretary - Medical Secretary
The Academy of Court Reporting
Cincinnati, OH01.2007
Skills
- 3 Years of regional management, 10 Years of General Management, 20 Years of Customer Service & Public Relations
- Technical knowledge and Background
- Business aptitude skills
- Creative, insightful and innovative
- Coordination
- Analytical thinking
- Quantitative skills
- Receiving
- Payroll Processing
- Merchandise Control
- Inventory Management
- Customer Relations
- Customer Complaint Management
- Coaching and mentoring
Timeline
Floating Manager
Penn Station
04.2022 - Current
General Manager of Food Service
Penn Station
01.2013 - 04.2022
Owner/Operator
Blue Cat Carryout
05.2010 - 06.2013
Certified Secretary - Medical Secretary
The Academy of Court Reporting
High School Diploma - Graduate
Amelia High School
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