Melanie Piccoli
Orlando,FL
Summary
Highly motivated and positive business professional with great organizational and communication skills. Proven abilities in strategic business planning, financial management, marketing, and operational management. As well as, an efficient problem solver, fast paced learner, and a team leader with a diverse background in loss prevention, upselling, and food safety with the ability to motivate teams and lead by example.
Overview
4
4
years of professional experience
Work History
Business Assistant
Dellagio Dentist
09.2022 - 08.2023
- Schedule patient appointments.
- Provide customer service and manage over 50 inbound and outbound calls per day
- Resolved queries via telephone, email, and text message.
- Greet patients upon arrival.
- Collect patients' personal information.
- Validate payment methods, medical insurance coverage, and insurance claims with x-ray attachments.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding.
- Collected, arranged, and input patient information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Server
Bahama Breeze
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Educate customers on promotions and new menu items.
- Memorize menu items rotating specials.
- Give customized recommendations.
- Successfully resolve conflict resulting in guest satisfaction 100% of the time.
- Greet new and returning guests.
Assistant Manager
Footlocker
11.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Maintained awareness of all product knowledge, and current or upcoming product/trends.
- Delivered sales, customer experience, merchandising, visual and operational expectations.
Education
Certified Medical Assistant - Medical Assisting
Florida Technical College
Orlando, FL07.2023
Skills
- Bilingual in English and Portuguese
- Intermediate Spanish
- First Aid Certification
- CPR Certification
- Typing Proficient 35WPM
Timeline
Business Assistant
Dellagio Dentist
09.2022 - 08.2023
Server
Bahama Breeze
01.2022 - Current
Assistant Manager
Footlocker
11.2019 - 12.2021
Certified Medical Assistant - Medical Assisting
Florida Technical College
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