Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melanie Pickert

Overland Park,KS

Summary

Reliable and upbeat professional. Who is dedicated with excellent organizational strengths, superior work ethic and very detail-oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

6
6
years of professional experience

Work History

Bridal Consultant

Emily Hart Bridal
11.2011 - 09.2012
  • Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
  • Streamlined appointment scheduling processes, resulting in improved efficiency and higher customer satisfaction rates.
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
  • Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
  • Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Implemented an effective sales strategy by staying up-to-date on industry trends and competitor offerings to remain a top choice for bridal consultations within the region.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Server, Server Trainer, Bartender/On Shift Manager

Fred P. Otts
05.2006 - 09.2012
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hair Stylist

Double Take Salon
05.2008 - 04.2009
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Education

Associates Degree - Cosmetology

B Street Design School International Hair Academy
10324 Mastin, KS 66212
08.2008

Bachelor of Science - Human Development And Family Science

Kansas State University
Manhattan, KS 66506
05.2007

High School Diploma -

Blue Valley North High School
12200 Lamar Ave, Overland Park, KS 66209
05.2002

Skills

  • Industry Trends
  • Client Consultation
  • Relationship Building
  • Active Listening
  • Interpersonal Skills
  • Problem Solving
  • Teamwork Abilities
  • Time Management
  • Customer Experience
  • Adaptable and Flexible
  • Team Cooperation
  • Sales Strategy

Affiliations

  • Love all things beauty! From the hair industry to skincare and cosmetics.

Timeline

Bridal Consultant

Emily Hart Bridal
11.2011 - 09.2012

Hair Stylist

Double Take Salon
05.2008 - 04.2009

Server, Server Trainer, Bartender/On Shift Manager

Fred P. Otts
05.2006 - 09.2012

Associates Degree - Cosmetology

B Street Design School International Hair Academy

Bachelor of Science - Human Development And Family Science

Kansas State University

High School Diploma -

Blue Valley North High School

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Melanie Pickert