Melanie Pickert
Overland Park,KS
Summary
Reliable and upbeat professional. Who is dedicated with excellent organizational strengths, superior work ethic and very detail-oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Bridal Consultant
Emily Hart Bridal
12450 Blue Valley Pkwy, Overland Park, KS 66213
11.2011 - 09.2012
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
- Streamlined appointment scheduling processes, resulting in improved efficiency and higher customer satisfaction rates.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Implemented an effective sales strategy by staying up-to-date on industry trends and competitor offerings to remain a top choice for bridal consultations within the region.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Server, Server Trainer, Bartender/On Shift Manager
Fred P. Otts
6700 College Blvd, Overland Park, KS 66211
05.2006 - 09.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hair Stylist
Double Take Salon
7560 W 135th St Overland Park, KS 66223
05.2008 - 04.2009
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Associates Degree - Cosmetology
B Street Design School International Hair Academy
10324 Mastin, KS 6621208.2008
Bachelor of Science - Human Development And Family Science
Kansas State University
Manhattan, KS 6650605.2007
High School Diploma -
Blue Valley North High School
12200 Lamar Ave, Overland Park, KS 6620905.2002
Skills
- Industry Trends
- Client Consultation
- Relationship Building
- Active Listening
- Interpersonal Skills
- Problem Solving
- Teamwork Abilities
- Time Management
- Customer Experience
- Adaptable and Flexible
- Team Cooperation
- Sales Strategy
Affiliations
- Love all things beauty! From the hair industry to skincare and cosmetics.
Timeline
Bridal Consultant
Emily Hart Bridal
11.2011 - 09.2012
Hair Stylist
Double Take Salon
05.2008 - 04.2009
Server, Server Trainer, Bartender/On Shift Manager
Fred P. Otts
05.2006 - 09.2012
Associates Degree - Cosmetology
B Street Design School International Hair Academy
Bachelor of Science - Human Development And Family Science
Kansas State University
High School Diploma -
Blue Valley North High School