Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Melanie Pineda

Orlando

Summary

Dynamic and dedicated professional with a strong background in customer service and pet training, honed through volunteer work at Holy Cross Catholic Church and as an independent dog walker. Skilled in conflict resolution and schedule management, I excel at building trust and delivering exceptional care, ensuring both pets and clients are satisfied.

Overview

5
5
years of professional experience

Work History

Volunteer

Holy Cross Catholic Church
Orlando, FL
09.2021 - Current

Holy Cross Catholic Church - Volunteer

Orlando, FL

Volunteered and gained experience in many different roles at the establishment including experience in waitressing, ticket selling, public speaking and customer service. Maintained a healthy and friendly professional relationship with others while working, and adapted to situations as they came, aiding others when needed.

Dog Walker

Independant
Orlando
08.2020 - Current

Independent Dog Walker.

Orlando, FL.

08/2020 - Current.

• Provided dogs with exercise and fresh air to promote dog health.

• Ensured cleanliness and hygiene by performing post-walk grooming as needed.

• Maintained safety and control of pets in various environments, preventing any incidents.

• Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats

• Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.

• Improved pet obedience and manners with basic training commands during walks.

• Led dogs away from hazards, obstacles, and other animals to protect safety

• Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.

• Managed scheduling and route planning to accommodate multiple clients efficiently

• Negotiated and set competitive rates for services, optimizing profitability.

• Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.

• Monitored animal behavior to keep owners informed on progress and any issues.

• Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.

• Monitored weather conditions before walks to avoid dangerous temperatures for dogs.

• Built trust with clients by consistently maintaining clear communication regarding their pets needs and progress.

Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.

• Monitored weather conditions before walks to avoid dangerous temperatures for dogs.

• Built trust with clients by consistently maintaining clear communication regarding their pets" needs and progress.

• Developed personalized exercise plans for pets based on their age, breed, and health conditions.

• Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.

• Followed optimal schedules for animals as set by owners or supervisors.

• Managed financial transactions and record-keeping for all client accounts.

• Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.

• Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.

• Fostered strong relationships with pets by understanding and catering to individual behavioral cues.

Education

High School Diploma -

Valencia College
Orlando, FL

Skills

  • Body language
  • Timing and Pacing
  • Improv Acting
  • Physical endurance
  • Emotional Control
  • Voice Acting
  • Script memorization
  • Makeup Application
  • Customer service
  • Public speaking
  • Conflict resolution
  • Pet training
  • Schedule management

Languages

English
Professional
Spanish
Native/ Bilingual

Affiliations

  • Waitressing
  • Ticket sales
  • Food sales
  • Raffle/Auction Sales

Timeline

Volunteer

Holy Cross Catholic Church
09.2021 - Current

Dog Walker

Independant
08.2020 - Current

High School Diploma -

Valencia College