Melanie Pino

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Maintained current and accurate medical records for patients.

• Developed strong relationships with patients, creating loyalty and trust in the practice''s services.
• Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.

Reference Erika Castillo (239)682-5744

Tiffany Baker (239)877-9026

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• ● Maximized operational excellence by mentoring personnel on management principles,
  industry practices, and company procedures.
  ● Designed modern employee recognition program that boosted productivity and improved
  morale.
  ● Assessed reports to evaluate performance, develop targeted improvements and implement
  changes.
  ● Utilized enterprise risk management software to improve operational insight and planning.

Contact Reference: CEO/Manager

Andrew Rosario (239)397-0084

• Managed office logistics by confirming appointments for the next day, maintaining files, and collecting payments.
• Answered phone calls and messages for five physicians in primary care medical facility, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Performed various administrative tasks by filing, copying, and faxing documents.
• Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
• Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

• Assisted with medical coding and billing tasks.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Invoiced patients accurately in line with charging guidelines.
• Managed multi-line phone system and pleasantly greeted patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Answered owner animal health questions and advised on best care practices
• Managed multi-line phone system and pleasantly greeted patients
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians
• Organized paperwork such as charts and reports for office and patient needs