Microsoft 365, office, workday, concur
Melanie Plott
Port Republic,MD
Summary
Results-driven and highly organized Executive Assistant with over 23 years of experience providing exceptional administrative support to senior executives. Leveraging expertise in scheduling, communication, and project management to enhance executive productivity and streamline operations within a forward-thinking organization. Committed to facilitating smooth daily operations, fostering efficient communication, and contributing to organizational success. Striving to anticipate executive needs, solve problems proactively, and ensure meticulous attention to detail. Goal is to support company leadership in focusing on strategic initiatives, driving overall success and growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Finance & Budget Director
Calvert County Government
03.2024 - 06.2024
- Coordinated scheduling of internal and external meetings, including Teams meetings and day-to-day executive obligations
- Composed memos, emails, and letters concerning the weekly Board of Commissioners meetings
- Coordinated internal office policies for the entire department
- Worked with the Director to develop new internal office policies
- Attended all management meetings
- Maintained the department's absence calendar
- Assisted in onboarding new hires
- Monitored the Director's email, ensuring all urgent matters were addressed
- Responded to PIA inquiries
- Resolved outstanding Zendesk tickets
- Ensured the weekly agenda for the Board of Commissioners office was prepared prior to meetings
- Assisted in creating the Budget book for the county
- Coordinated performance-related issues and created write-ups as needed
- Sent letters, emails, and memos regarding important announcements and events
- Maintained updated organizational charts for the department
- Managed reorganization tasks for the department
- Released checks for the department
- Managed invoices and Purchase orders.
Executive Assistant To
Deutsche Bank
11.2011 - 09.2022
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
- Compiled and analyzed data for executive decision-making
- Monitored and maintained executive files and records
- Provide administrative support to the Financial Analysis Director
- Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable
- Arrange conference calls, video conferences or data conferences occasionally involving a global audience
- Monthly update Financial Analysis Team organizational chart
- Maintenance of the team shared point
- Facilitate monthly rewards and recognition for the team.
Executive Assistant Team Lead
Accenture
09.2000 - 08.2011
- Utilized strong problem-solving skills to quickly resolve conflicts among employees
- Implemented innovative approaches for motivating employees through recognition programs and incentives
- Leveraged excellent communication skills to effectively collaborate with other departments within the organization
- Provide administrative assistance to the Country Managing director
- Responsible in assigning Executive Assistant to current and new Senior Executives
- Provide counseling to the Executive Assistant
- Approve time and expense report of the Executive Assistants
- Monthly reporting of Siebel tool results
- Create and innovate process that will help improve team’s performance
- Prepare a range of non-routine correspondence according to company guidelines for signature by executive, (i.e
- Brand compliance, proofreading materials for consistency, grammar, and spelling)
- Compile, process and analyze data based on research objectives and prepare reports
- Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable
- Arrange conference calls, video conferences or data conferences occasionally involving a global audience
- Anticipate travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations
- Prepare draft proposals and presentations with direction from Executive and/or support from other individuals or service departments, as necessary
- Assist with miscellaneous complex administrative tasks
- Manage potential complex calendar / diary activity, including coordination of appointments for executives as well as extensive rescheduling
- Keep executives informed as needed
- Develop relationships with executives’ clients and their EA’s
- Provide telephone support.
Executive Assistant To Chairman & CEO
Aetna
09.1997 - 08.2000
- Designed an efficient workflow process that streamlined document review and approval process for Chairperson's office
- Facilitated communication among members of senior management team regarding updates from the Chairperson
- Monitored progress on projects assigned by the Chairman to ensure timely completion.
Administrative Assistant To Marketing Manager
S.M. Lazo Medical Clinic
09.1995 - 07.1997
- Searched for information in company databases or online to answer questions or resolve problems
- Greeted visitors in-person or answered phones to direct calls to appropriate personnel
- Managed receptionist area by greeting visitors and responding to multi-line phones and in-person requests for information.
Education
BS Nursing - Nursing
Centro Escolar University
Manila, PhilippinesSkills
- Report Analysis
- Project Planning
- Labor Relations
- Business Correspondence
- Excel Spreadsheets
- Social Media Knowledge
- Mail Handling
- Proper Phone Etiquette
- Meeting Agendas and Minutes
- Advanced MS Office Suite Proficiency
- Performance Improvement
- Executive Presentation Development
- P2P Purchases
- Spreadsheet Tracking
- Administrative Support Specialist
- Interpersonal Communications
- Invoice Preparation
- Travel Accommodations
- Report Generation
- Office Administration
- Schedule Planning
- Information Confidentiality
- Schedule Management
- Executive Support
- Self Starter
- Process Improvement
- Logistics and Schedule Management
- Problem Resolution
- Appointment Setting
- Microsoft Office
- Grammar Understanding
- Special Event Projects
- Office Supplies and Inventory
- Household Management
- Travel Arrangement Management
- Resourceful Researching
- Administration Management
- Company Event Coordination
- Call Screening
- Administrative Policies
- Travel Administration
- Executive Travel
- Executive Calendars
- Hotel Accommodations
- Video Conferencing Software
- Calendar and Scheduling Software
- Arrange Business Meetings
- Performance Review Management
- Developing Agendas
- Goal Minded
- Confidentiality and Discretion
- Travel Arrangement Coordination
- Business Writing
- Answer Multi-Line Phone Systems
- Maintain Filing Systems
- Document Filing and Retrieval
- Event Calendar Management
- Board of Directors Support
- Reimbursement Management
- Meeting Agenda Preparation
- Proofreading
- Filing
Certification
Registered Nurse
Software
Timeline
Executive Assistant to the Finance & Budget Director
Calvert County Government
03.2024 - 06.2024
Executive Assistant To
Deutsche Bank
11.2011 - 09.2022
Executive Assistant Team Lead
Accenture
09.2000 - 08.2011
Executive Assistant To Chairman & CEO
Aetna
09.1997 - 08.2000
Administrative Assistant To Marketing Manager
S.M. Lazo Medical Clinic
09.1995 - 07.1997
BS Nursing - Nursing
Centro Escolar University
Registered Nurse
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