Melanie Porter
Fort Worth,TX
Summary
Enthusiastic and detail-oriented team player with a bubbly personality and strong organizational skills. Known for handling multiple projects simultaneously with exceptional efficiency, I thrive in collaborative environments and contribute positively to team dynamics. My cheerful demeanor and proactive approach make me a valuable asset in any project setting.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mardel Christian & Education
11.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Purchased new supplies in line with projections and current inventory levels.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Mardel Christian & Education
11.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Purchased new supplies in line with projections and current inventory levels.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
Member Services Coordinator
Walsh Ranch YMCA
11.2019 - 03.2020
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Member Services Coordinator
Community Center YMCA Of Fort Worth
03.2019 - 01.2020
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Maintained accurate member records, ensuring timely communication and data-driven decision making.
- Enhanced member satisfaction by promptly addressing inquiries and providing solutions to concerns.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Streamlined membership renewal process for increased efficiency and retention rates.
- Facilitated member orientation sessions, effectively educating new members on available resources and benefits.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma -
Mount Calvary Academy
Fort Worth, TX05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Professional telephone demeanor
- Product Knowledge
- Order Processing
- Administrative Support
- Prioritization
- Service Upselling
- Office equipment proficiency
- Stock management
- Payment Processing
Accomplishments
Youth and Kids Program Assistant
Volunteered regularly to support youth and children's programs at Fort Worth Baptist Temple. Assisted leading and/or assisting educational sessions and providing a safe and nurturing environment.
Developed strong relationships with children and their families, fostering a sense of community and belonging. Demonstrated excellent communication, leadership, and organizational skills through planning and executing various events and activities.
Timeline
Customer Service Representative
Mardel Christian & Education
11.2022 - 04.2023
Customer Service Representative
Mardel Christian & Education
11.2021 - 04.2022
Member Services Coordinator
Walsh Ranch YMCA
11.2019 - 03.2020
Member Services Coordinator
Community Center YMCA Of Fort Worth
03.2019 - 01.2020
Diploma -
Mount Calvary Academy